What department are you in?

Support

Which Feature does this pertain to?
Messaging

What area of the Feature?
Inbound SMS triggers

What pain points/suggestions does the office have?
The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use specific phrasing to prompt the alert.