What department are you in?

Support
Which Feature does this pertain to?
Integrations
What area of the Feature?
Status Mapping + Auto Texting
What pain points/suggestions does the office have?
Feature request 1:
Generate an auto-text reply when a patients texts after hours, 'missed-text sms'.
Feature request 2:
The office would like to have the ability to add more status options under Status Mapping > Weave Status. The office would like to be able to label their additional status options and have them show up in auto-reminders for eyewear. Notes: Unknown status is useless bc it is not an option in eyewear auto-reminders. Dispensed/received is not enough options bc in Crystal PM "received" means that the lab received the order and dispensed is not useful bc offices rarely use a follow up text about the comfort of their eyewear. Patients are pretty good at coming back for changes on their own.