What department are you in?

Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Incoming messages on desktop client
What pain points/suggestions does the office have?
When the client is actively working on a message. When a new message notification pops up, if they select reply or view on the notification, it will open the new message thread but will keep the text from the message thread they had been working on. there will be a draft saved for both message threads when they back out and cx does not like this.