We have had 10+ payments made to us via link that were NOT our patients. I'm confused how a patients payment to a doctor in another state goes into our account. This NEEDs to be fixed.
We in turn have refunded these said patients, however we are charged the card fees and nothing is refunded to us. In this instance, we should be refunded those credit card fees.
When I contacted support the only solution they gave us is to turn OFF the weblink payment option for our patients! :-(