Hello,
I recently called and spoke with an operator. My question was relating to the Weave desk top App.
I track our calls etc on the Analytics feature and was told I could not change the times, to reflect our business hours, it tracking missed calls when our office is not even open, the numbers are incorrect, yet you can customize the hours on the portal. If you are able to customize in the portal then should be able to do on the desk top, its the main one we use and log into every day. I am frustrated looking at the numbers on that, knowing its counting missed calls when we are closed. I would like to either remove that feature from the desk version or be able to correct the hours. Please look into this and get back to our office. Thank you!!