There has to be a way to change the orange bubble as "completed" because not all read messages needs a response.

For example, if a patient texts a question and we were able to answer that question through call, then there's no need to respond via text. Another example is if a patient texts "thank you" after we said thank you to close the conversation, it shouldn't be marked as "need for response".

It's hard to distinguish between texts that actually need a reply and texts that don't. Please add a feature where we can complete/close a text or at least the ability to remove the text from the "unreplied" tab. Thank you.