Updating Communication Preferences
It's a nice feature that patients are able to update their communication preferences for themselves. However, if we as an office choose to make an update to those preferences, is it necessary that a text message go out to the patient notifying them that we made a change? At minimum, could you add a second step requiring confirmation of awareness that a message will go out to the patient acknowledging the change we made?
Lisa Woodfin
shared this idea
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MINH TA
commented
GO BACK TO MAKING COMMUNICATIONS PREFERENCE CHANGES TO PATIENTS TXT SMS HIDDEN....IOW, THEY DON'T NEED TO SEE THAT WE DON'T WANT TO RECALL, BDAY REMINDERS, ETC....THIS IS GOOD FOR WHEN WE DON'T NEED THE PATIENT KNOWING WE DON'T WANT TO RECALL THEM NEXT YEAR DUE TO CHEAPSKATE, PROFINITY, ETC REASONS....IT USED TO BE THIS WAY AND Y'ALL CHANGED IT TO WHERE THEY KNOW WE CHANGED THE PREFERENCES