SMS Override Features
When I am closed for the weekend or on vacation, we instruct patients to call our "Emergency Line" weave number which is always configured to forward calls to my cell. That allows for me to keep my actual cell number private. However, patients now desire to text my "Emergency" line.
- Since Weave controls the SMS and phone feature of the number. Weave should be able to accept SMS messages and provide a notification to a predefined phone number or email address that a text has been sent similar to how the voicemail notifications work. Even better if Weave can forward that text using some Weave 6 digit SMS number that allows you to respond to 6 digit number which relays a message back to a patient via the "Emergency Line"
- If that is all too complicated to develop, at a MINIMUM, there should be a way to configure an auto-message for a text sent to the "emergency" number telling a patient to call the number instead.
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Eli A.
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