Desktop App
118 results found
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Payment Reminders - Sending reminders for more than 1 invoice
Since we are able to send more than one invoice to a patient, we need to be able to send reminders for all of those invoices. For example, I have patients who have a copay and a balance. They have to pay the copay, but the amount toward their balance can be whatever they are able, so we allow partial payments. I send an invoices for each separately to the patient, but when I go to send a reminder, I am only able to send a reminder for the most recent invoice. I need to be able to send the…
1 vote -
Terminals that print receipts and take signatures.
It is very important that offices have terminals that can print physical receipts and take signatures. They are paying for expensive transactions and would rather retain their privacy than share email addresses for a digital receipt that feels ephemeral.
1 vote -
Bulk text to pay requests
It would be great if we could send requests to customers in Bulk.
Or let them know their current balance with the office and give them a general portal to pay that.
1 vote -
Payments writeback to Dentrix instead of having to manually posting each transaction
Currently you have to manually post each transaction to the Dentrix ledger, which adds to the possibility of user errors being made. It would be great if the payment would writeback into the Dentrix ledger since you are already selecting the patient through Weave anyway.
1 vote -
Notify offices of declined payments
It would be great if the payments section notified offices when a payment declined. So far, this is only available for terminals, not text to pay.
1 vote -
Separate payouts instead of batching
The batched payouts are confusing. We're trying to find when an invoice was paid out and there can be a lag of 2-3 days, we have to look through a couple different batches to find the correct payout. It would be great if there's an easier way to do this. Customer prefers that payouts are submitted individually.
1 vote -
Omit address
Please omit the address section for card processing. It really slows down the process, especially when entering insurance payments. Previously you could enter the card number, expiration date, and cvc on one line. It WAS a much smoother process. It doesn't appear to be for security reasons anyway. I have had adult children pay for their parent's bill and entered in the parent's address. Processed just fine though the addresses wouldn't have matched. Not sure what the purpose is.
1 vote -
Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Payment- Email Option
We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.
1 vote -
Pre-populating Addresses in Payment
If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.
1 vote -
text to pay
There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was…
1 vote -
Payment Message Template
Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.
1 vote -
Online Bill Pay - Add Invoice# text box
Hello. Our practice is starting to use Weave Payments and will be dropping our other service provider.
We noticed that the Online Bill Pay does not have an option for patients to put the invoice number. Our old service provider has this.
This greatly help us identify the invoice the patient is paying for. We hope that you add this soon. Thank you.
1 vote -
Means to receive Batch Closure Notification email with totals per location
Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....
1 vote -
Auto Fill Address
It would be very helpful and streamlined to have patient address auto fill with Visa payments.
1 vote -
Emaill payment link
It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.
1 vote -
app alerts do not last long enough
The alerts that pop up for the weave app only lasts 2 milliseconds which is NOT ENOUGH TIME to read what the app is trying to tell you so it MIGHT AS WELL NOT BOTHER. Leave them up until dismissed! If it is on a payment it is probably important information.
1 vote -
Printing Receipts
For Weave credit card terminal - either provide a terminal that prints receipts or have it set up to have the option to print receipts straight from terminal to printer... going to the weave portal or waiting for the email takes a long time to get the receipt. Which is inconvenient for my patients to wait around for their credit card receipt. :)
1 vote -
Payment link in test message
Could a text to pay button be added to the text messaging screen? Like the ones for forms, templates and images? Would be a faster and more efficient way instead of having to get out of the message and go into payments to create the text.
1 vote -
Payment Type for desktop app
Would like to be able to see how the patients paid through the desktop app( Text to pay, Manual, Terminal). This would be a huge help in fast reconciling.
1 vote
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