Desktop App
489 results found
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Automated Texts/Emails to Patients that No-Show
In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates
62 votes -
bulk texts
Bulk Text Messaging- There needs to be more characters allowed for the bulk text message feature. It currently states that it allows 133 however that is incorrect, it is actually 132. Either way, that is too few characters to get out any message of importance to your patients. Of all the features weave offers this is my least favorite and it is not in line with weave as a company. There needs to be more time spent developing this feature so that it is actually useful. There also needs to be more filters. Such as an overdue section and a…
1 vote -
Show the patient name
Show the patient name in the notification box when a form has been completed. This made it so easy to know what patient had completed the forms and never should have been taken away.
1 voteThank you so much for bringing this to our attention. I'm pleased to inform you that our team has addressed this, and you should now see the patient's name in the notification.
We value your feedback immensely, and we encourage you to continue providing us with insights and suggestions. Please feel free to reach out to me on mayur.pathak@getweave.com if you have any further feedback or questions related to Forms.
-Mayur
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Automatic texts with post-procedure care instructions.
We would like to program automatic texts to send out specific care instructions after certain dental procedures (i.e. fillings, crowns, OS, etc.). We've tried putting this together and testing it, but have been told it can't work because of our same day reminder text. If this could be programmed or created as a separate category of automatic texts, that would be great!
1 vote -
Voicemail Transcription
Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.
62 votesVoicemail transcription is now available in the desktop client and soon to be in the mobile experience.
Thanks for your votes we heard you.
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Draft Text Messages
We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.
1 voteThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Expand Age Group Selection for Bulk Texting
Please add patient age range selector to menu. We'd like to text all patients UNDER a certain age (target = parents) for messaging. Even better if a "FROM age X - TO age Y" cut-off could be used. This would allow us target different age groups with different messaging. Think College kids and the different GENs!
2 votesThis is now live!
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Auto confirmations marked as actionable
Why are confirmation responses all of a sudden now going to actionable vs being read. Its causing the actionable to be flooded with unnecessary info. We're a VERY busy office. I don't have time to check every singe text to verify if it has been addressed.
2 votesThis is a bug that has been addressed. If it continues to persist please reach out to Support so they can submit a ticket!
Matt Schultz
Weave Product Management
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Templates
I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.
197 votesThis is now live for all users! From inside a text thread with a specific contact, click the templates button to see the new experience - you can create as many templates as you want, rename and delete existing templates, and search by template name.
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Hyperlinks in email marketing
What department are you in?
Support
Which Feature does this pertain to?
Email Marketing
What area of the Feature?
Links
What pain points/suggestions does the office have?
Office would like ability to add links/hyperlinks to their emails.1 voteI tested this today and it works for me - please send over any examples of this not creating a hyperlink from a URL!
Thanks,
Matt
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opting out of review
I would love to have a feature where you can opt out of some patient not getting a review request. Can you please make that feature?
1 voteHi Sam, you can do this now! We recently released this functionality: https://www.weavehelp.com/hc/en-us/articles/13890661579291
Best,
Matt Schultz
Weave Product Management
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Turn off recall reminders but not appointment reminders
There should be an option for a client to opt out of recall reminders but still receive appointment reminders.
1 voteThis was recently made available! See this help article: https://www.weavehelp.com/hc/en-us/articles/13890661579291
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Spell Check
Add spell check to text app, or integrate with 3rd party such as Grammarly
2 votesThis exists today!
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draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary
Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app
1 voteYou can accomplish this with our new manual scheduled message feature in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Updates
Love that you all take the feedback and make improvements. But please let us know what is going to be changing before it happens!
2 votes -
extension renumbering
*What department are you in? * Onboarding
*Which Feature does this pertain to? * User Functionality
*What area of the Feature? * Weave Portal > Devices
*What pain points/suggestions does the office have? * This is my suggestion but a common issue I see. Offices sometimes change their device name while also changing the extension number. However, changing that number does not actually renumber. Therefore, offices get confused, annoyed, escalated, etc. It also confuses the obtech trying to troubleshoot and renumber phones quickly and accurately. Something like the attached screenshot below would be cool. However, I understand Weave 2.0 is…
1 voteextension renumbering can now be managed in the admin portal.
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line key customizations
Was wondering if there could be a way for the office to set up the line keys they wanted for the individual phones through the Portal somehow. That way, they didn't have to call in in order to get those set up on the phones, but they would still be able to have the line keys stay consistent on the phones even after a reboot, for example. I believe there's a way to set up line keys through the phone itself but it isn't permanent, only saved locally.
1 voteA new line keys management tool is available in the Weave admin portal under "Phones". Customer can now manage most of their line key configurations. Please continue to reach out as you notice areas for improvement.
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Auto reminders input for hours more than 6
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Auto reminder settings days vs. hours before
What pain points/suggestions does the office have?
In the workflow for the setting up auto reminders the office has the option of selecting hours and days before the appointment but there is no mention of the software LIMITING the amount of hours before you can send a reminder (the limit is 6 hours). This office would like to be able to schedule reminders to go out 24 or 72 hours before the appointment so the…1 voteThis is now possible in the updated Auto-Messaging experience!
Portal > Messages > Auto-Messaging
Best,
Matt Schultz
Weave Product Management
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Allow filter of birthday texts to only active patient statuses
The birthday texts are not helpful because we can't filter to only our active patients. We don't want to text old and inactive patients and make them irritated.
3 votesWe are excluding inactive patients/contacts from birthday wishes by default now.
Thanks,
Matt Schultz
Weave Product Management
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Want Old Text Actionable Format
Why did you change the text format??!!!!!! This is terrible. Every single text is marked actionable. They do not all require action, some of them WE (or the automated system) sent! Plus, now I cannot search only for the ones that are unread.
We have a small office and have no need to "assign" staff members to deal with certain messages. Please make this new format optional. I much prefer the old format.
89 votesAfter incorporating much useful user input, we've tweaked the Actionable tab to be much more in line with how people in general want it to behave. These updates are already in the live product. There will always be differences of opinion and preference on any given feature, but we still would like to hear from you! I just joined Weave in November, so I came on board after the major changes to Messages last year. If you have further input on the inbox experience or any other item related to Messages, please reach out to me.
Best,
Matt Schultz
Product Management, Messages
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