I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.
This is now live for all users! From inside a text thread with a specific contact, click the templates button to see the new experience - you can create as many templates as you want, rename and delete existing templates, and search by template name.
Kathryn Wetmore-Komlo commented
YAY!!!! I'm already in there making changes to titles! One question are admins only allowed to add, edit, or delete templates? If not, how easy would that be to make that change? I submit a new idea. We have people that randomly change things without asking :(
Alanna Koltermann commented
YAY!!!! Thank you Matt! <3
Kathryn Wetmore-Komlo commented
I am so excited to see this has been started. Do you have a 'go live' date? Have the requirements been set? Can you share them? I sent the below to several people at Weave as what our clinic needs as a user:
Currently there are templates preloaded that are editable in the body, however the name is not editable. The fact that we're limited to five is causing inconsistency in messaging and format. We really need to be able to Edit the name of the template as well as add more. Because we're an emergency clinic we have multiple messages that are repeated for multiple clients; code status, information, links to resources like care credit; directions to the clinic (we service a very large geographical area), reminders for in-patient clients, etc.
PJ Hayes commented
It doesn't help us at all to have texting templates where you can change the contents to what you would like but then have the name stuck with something that doesn't match. I could also see us needing to add new templates which is currently not an option to do.
Can we have more custom messages and can we change the title of the custom messages so they are not labeled "custom message 1"
We do offer the services in the first two custom message so those are wasted on us, and we can not use them. Please allow me to edit those. thanks!
Coriann Hudgens commented
It would be helpful to be able to add up to a certain amount of templates or to be able to at least modify and change the name of the 3 current ones you can't (cancel apts, curbside waiting, and wellness form.)
Kasie O'Mara commented
First off, sometimes when sending out bulk messages for unconfirmed appointments for selected practitioners, I'd love to be able to manually unselect someone I may not want to send a message to. As far as I know, after calling Weave and checking, that there is no way to do this which is annoying.
Secondly, I think it would be nice to be able to name "Custom Message 1 & 2", because I forget which one is which one is which when sending out bulk messages and have to click back and forth. It would be much easier to be able to name them, for example, "Unconfirmed Appointments" and "Reschedule Appointment".
Neither of these are big issues but would be nice if the software was updated to reflect these changes.
Maria Odvitovic commented
We need to be able to rename text messaging templates. There also should be at least 10 templates, not just 5.
Kristina Luka commented
Can we rename the Message Templates. Example is the "Wellness Form" or "Custom Message 1". I woudl like to rename these to be custom to what we use them for, As we tend to update our verbaige often. Thank you. --Kristna
Skin Dermatology commented
We are writing to see if it is possible to change the preset titles for the message templates as the current ones do not fit our needs. Will this be an option in the future?
Sylvia Moreschini commented
We need to have to ability to create new text messages templates to avoid having to type the same messages over and over again.
Toni B Lafond commented
Yes to more templates and being able to customize the Name ! #priority
Shawn LeMert commented
Only having the ability to template 5 SMS messages is a very limiting feature for a communication platform. Our scheduling software, Dolphin, allows for unlimited SMS templates, and we have at least 20. I hope Weave will get this feature up to speed soon!
We use the templets after we edit it. Would love to be able to rename them so it has something to do with what the content is about. Or if we could just make brand new templets and name those would be so nice.
Brandon Beehner commented
Please let us customize the name of each text/sms message template. Very frustrating not being able to do that. Every single template, not just the custom message names.
holly hall commented
Wish you were able to add more of your own message templates and rename them.
Carl Flinn commented
It is really inconvenient that we cannot name the Custom Templates in Message Templates and we are limited to how many we can have. It would be great if we could rename them and add more for use. Please add that to the agenda asap. I'm sure we are not the only office who is requesting that option.
Director of Operations commented
We need more than 5 templates. We also want to change the name of the templates. We are currently using 15 templates (with podium app) but we have approximately 20 templates saved. Thanks
Tathia Mattila / Director of Operations
Scenic City Orthodontics
We need more "message templates" as soon as you are able to make more for us.
Also, the confirmation texts are not transferring over to "confirm" on the Nextech side. It has never worked for us.
staci Woods commented
We really need the ability to create our own text templates and have the option to create more than what is there.