I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.
Kasie O'Mara commented
First off, sometimes when sending out bulk messages for unconfirmed appointments for selected practitioners, I'd love to be able to manually unselect someone I may not want to send a message to. As far as I know, after calling Weave and checking, that there is no way to do this which is annoying.
Secondly, I think it would be nice to be able to name "Custom Message 1 & 2", because I forget which one is which one is which when sending out bulk messages and have to click back and forth. It would be much easier to be able to name them, for example, "Unconfirmed Appointments" and "Reschedule Appointment".
Neither of these are big issues but would be nice if the software was updated to reflect these changes.
Maria Odvitovic commented
We need to be able to rename text messaging templates. There also should be at least 10 templates, not just 5.
Kristina Luka commented
Can we rename the Message Templates. Example is the "Wellness Form" or "Custom Message 1". I woudl like to rename these to be custom to what we use them for, As we tend to update our verbaige often. Thank you. --Kristna
Skin Dermatology commented
We are writing to see if it is possible to change the preset titles for the message templates as the current ones do not fit our needs. Will this be an option in the future?
Sylvia Moreschini commented
We need to have to ability to create new text messages templates to avoid having to type the same messages over and over again.
Toni B Lafond commented
Yes to more templates and being able to customize the Name ! #priority
Shawn LeMert commented
Only having the ability to template 5 SMS messages is a very limiting feature for a communication platform. Our scheduling software, Dolphin, allows for unlimited SMS templates, and we have at least 20. I hope Weave will get this feature up to speed soon!
We use the templets after we edit it. Would love to be able to rename them so it has something to do with what the content is about. Or if we could just make brand new templets and name those would be so nice.
Brandon Beehner commented
Please let us customize the name of each text/sms message template. Very frustrating not being able to do that. Every single template, not just the custom message names.
holly hall commented
Wish you were able to add more of your own message templates and rename them.
Carl Flinn commented
It is really inconvenient that we cannot name the Custom Templates in Message Templates and we are limited to how many we can have. It would be great if we could rename them and add more for use. Please add that to the agenda asap. I'm sure we are not the only office who is requesting that option.
Director of Operations commented
We need more than 5 templates. We also want to change the name of the templates. We are currently using 15 templates (with podium app) but we have approximately 20 templates saved. Thanks
Tathia Mattila / Director of Operations
Scenic City Orthodontics
We need more "message templates" as soon as you are able to make more for us.
Also, the confirmation texts are not transferring over to "confirm" on the Nextech side. It has never worked for us.
staci Woods commented
We really need the ability to create our own text templates and have the option to create more than what is there.
Good morning, I have some suggestions.
1. More ring tone variety, they all sound similar.
2. Ability to change the titles for the text templates. None of the current templates reflect what we are doing at our hospital so it's useless for us to use at this time.
3. Adding more templates so we can utilize the text feature more. We are partnered with PetDesk currently but would like to streamline more with Weave. My suggestion would be to model your platform more like PetDesk as it's incredibly user friendly, lots of features and easy troubleshooting.
4. Integrating with EzyVet. We will be transitioning to EzyVet next week and if Weave was integrated, it would be magical.
5. I realize you are busy, we are a busy practice so I know the challenges. However, the wait times I have experienced when calling into Weave are unlike any I have encountered other than the IRS and maybe the DMV. It isn't always quick to do the chat help option either.
6. Everyone is always very pleasant to speak with, please keep that up!
Thank you. - Candice
Kate McGowan commented
It would be very nice to be able to have customizable (Title and content) for text templates. Currently, we can customize the content on some, but not the title, and they are all designed for human medicine use. As a veterinary practice, I would like them to be customizable to my industry/needs.
I also would like to see the requirement in electronic forms for client's to have to submit their name, contact info and birthday to be able to access the forms, as this is NOT relevant in veterinary medicine.
Michael Bourgoin commented
I like the custom message templates that we can text to patients. I would like to suggest that we can create more than the 2 custom messages that we currently are able to create. I can think of many uses for this, like sending online forms to new patients.
Cadman & Wagner Orthodontics commented
These are the default templates for messaging:
✓ Cancel Appointments
✓ Curbside Waiting Room
✓ Custom Message 1
✓ Custom Message 2
✓ Wellness Form
Currently you can’t edit the title of your templates -
It would be very helpful to be able to EDIT THE TITLE OF THE MESSAGING DEFAULT TEMPLATES.
Please make the text template names editable. It is difficult for staff to remember what Custom message #1 is if they don't use it often.
Also, it would be great if we could edit the body of the email reminders, vs. having to call and ask for support to do that. It took 30 minutes to get through this last time so it would be great to be more independent. Thanks!
More custom template, edit names of templates