Choosing between 2 numbers in one account
Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number
Michelle Leitheiser commented
Hello! We are suggesting having the same drop down feature that you get with calling a client for texting clients. Right now you can only text the primary number on file when pulling up a client in messages, but we want a drop down to switch between multiple owners on the same account. Thank you!
I wish the text feature would get resolved! I know I mentioned it before but it does make it very hard. If more than one number is associated to the CSV it will pull up the client but I have no option from there as to which number I want to text. Furthermore I cant even type it in as a new number to text either because it still associates with that client and then blocks that function.
Cadman & Wagner Orthodontics commented
The text messaging system needs to accommodate to be able to choose and select a secondary number on a patient's profile.
Please bring back the option to choose which number we want to text & allow us to view which number someone has texted from. Most of our clients have multiple names & phone numbers on file & we can no longer choose which one we want to contact nor can we see which one is texting us (husband or wife for example).
First, yet again, Weave feedback sucks...you can only leave 1 feedback idea each time? Do you want the feedback or not? Then if while I'm having to wait 5 minutes for you to send me an email link to even leave feedback, I just happen to get a phone call, I'm automatically moved out of the suggestions portion of Weave and the feedback email link will no longer work...do you try to just make things not work or is it purely accidental?
Separately, there needs to be built in control to designate which customer is primary for any phone number, we have customers who share home numbers, completely unrelated customers who share work numbers, and some customers even share mobile numbers. We need to be able to decide if Patient A appears in the notification or if Patient B.
We also need control when texting to a particular phone number. A patient can have multiple mobile numbers because we might carry the customer's and the spouse's mobile number and we might want to text to both of them. Well you go to manually enter a number to text to and it brings up the customer and then goes to the text messaging field, but at this point, how could I ever know which number is receiving that text message, are you keeping two separate text conversations within one message conversation within Weave. There needs to be something that shows what specific number a specific text message is being sent to.
It would be great if you would have a team who could actually think about particular issues that might arise ahead of time. It would be nice to have actual confidence to actually trust any particular module you might release. We use the bare minimum already because anytime we try to do anything remotely advanced, we are almost always let down. Then when you have something that might work, it's inevitable that you change it to something worse.
We at Pet Doctors do not like the new update. We are unable to send texts to non- clients or to additional phone numbers on a client account without it defaulting to the primary. The point of texting is to increase efficiency and decrease calls but now we are calling more clients because we can not text other numbers. Please make it go back to the original way so we can text or send text to pays to any number
Our software is practice works and we have Four options for phone numbers...home, cell, work 1 and work 2. We use work 2 for parent's cell numbers for patients that don't yet have cell numbers. The program Solution Reach that we had prior to Weave could recognize that and wold give us the option to text either one. It looks like Weave brings in the other #'s but nothing can be done with it - neither call or text. Please help