Users Allowed Too Many Permissions as Team Members
Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.
Melanie Almarez
shared this idea
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Jeremy Ott
commented
The "Team Member" permissions are way to inclusive. A general user shouldn't be able to send text/email blasts. A general user should not be able to reply to reviews. A general user should not be able to edit reminders/recalls/other automated messages.
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Dana Thompson
commented
Completely agree. Also some security holes in the desktop/phone app. An easy way for a disgruntled employee to disrupt business before leaving is to have the ability to delete all the reminders or send out a fraudulent email blast. These should have more secure level permissions to access.