Yes. This is a very much needed feature.

Would like the ability to turn off call recording on a call by call basis when we are about to take credit card information over the phone. The reason is that it is illegal to record information that includes a credit card number that includes a CVV code (the code on the back of the card)

For calls regarding payments where patients give card number over the phone it would be great if the call stopped recording during that time so no one could go back and listen for the sensitive card information

Hard button on phone soft button in app to temporarily disable voice recording.

Please definitely consider this!

Please consider this function!

Our payment platform has informed us that we need a way to add noise to a call in order to legally receive credit card numbers over the phone. Either a white noise option or some sort of manual masking that can be added to the recording.

I know the Admin user role is able to listen to call recordings, but it would be nice to specify a "blacklist" of numbers that Weave should never record conversations from. For example, when the doctor gets a phone call from their spouse's number (555) 555-1234, have the ability to add (555) 555-1234 to the "Do Not Record" list, so all users with the Admin role are unable to listent to the doctor's private conversation, while still being able to listen to other phone conversations involving phone numbers that are not on the "Do Not Record" list.

Would like to have a way we can prevent recording of our customers payment card information when they pay over the phone?

I was doing my compliance for our credit card processing and we do take credit cards via phone and they asked is we had a program that does not record the credit card number . I called and asked if Weave offers this and unfortunately you don't, so thats my suggestion. Thanks Happy New Year

We have an issue with PCI compliance with credit cards if a patient calls in with their credit card number over the phone. This creates a security risk. I can think of a couple possible fixes for this. First, an option to pause the recording while taking the patient information. Second an option to just turn off the recording for a particular phone call. Third an option to press a button to introduce white noise into the recording while taking the information. The first two seem like they would be an easier option to implement. One possible other option would be to have a second, non recorded line that we could transfer the call to when taking credit card information. Thanks.