Recorded message on demand
Recorded message playback on demand. Our previous phone system allowed us to record messages and save to a line key on our phone. During a call whether we reached a live person or their voicemail, we could press the button to play the message and just hang up and the message would continue to play. Some patients are fine with text messages, but we prefer for some of these messages to be a warm voice message, particularly if it is a patient's first contact from our office, or they may not receive texts.
These messages could include: we received a referral and need you to call our office to schedule, prescription is ready for pick up, etc. These are messages that get communicated to patients dozens of times during the day. Due to the length of message and volume, this can add up to significant time saving for our staff.