Desktop App
168 results found
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Bulk messaging
Send mass text messages to more than 1 patient.
276 votesThis is now live for all customers!! Learn more here: https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
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Templates
I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.
197 votesThis is now live for all users! From inside a text thread with a specific contact, click the templates button to see the new experience - you can create as many templates as you want, rename and delete existing templates, and search by template name.
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146 votes
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Texting Multiple Numbers
When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.
141 votesThis is now available! Go to Portal > Messages > Auto-Messaging and then edit a given auto-message and look for the "What is the scope of this message" section.
Matt Schultz
Weave Product Management
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Auto Suggest and Correct Spelling
Spell correct in Desktop app. Right now, we can see that we spelled something wrong, but not actually change it with the traditional right-click. I can do it here in this Feedback message, but not in the actual texting part of the app.
102 votesThis is supported in the desktop app and the new 2.0 web app and has been for some time!
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Want Old Text Actionable Format
Why did you change the text format??!!!!!! This is terrible. Every single text is marked actionable. They do not all require action, some of them WE (or the automated system) sent! Plus, now I cannot search only for the ones that are unread.
We have a small office and have no need to "assign" staff members to deal with certain messages. Please make this new format optional. I much prefer the old format.
89 votesAfter incorporating much useful user input, we've tweaked the Actionable tab to be much more in line with how people in general want it to behave. These updates are already in the live product. There will always be differences of opinion and preference on any given feature, but we still would like to hear from you! I just joined Weave in November, so I came on board after the major changes to Messages last year. If you have further input on the inbox experience or any other item related to Messages, please reach out to me.
Best,
Matt Schultz
Product Management, Messages
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Text message Assignment
Assigning text messages to specific employees for them to be able to check who they were talking to.
PLEASE!!!
58 votesTags was released in 2021 and allows users to assign users to a tag and to tag message threads.
Matt Schultz
Weave Product Management
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Auto reply confirmation response
I would love it if there were an "auto reply" function so that when patients actually confirm appts via text that they are told they confirmation has gone through. We have several patients that call after confirming because they worry that their confirmation wasn't received.
57 votesThis is now live for all customers! Just go to Portal > Messages > Auto-Messaging and click the blue New Auto-Message button in the upper right.
Big thanks to those of you who participated in the beta for this feature!
Best,
Matt Schultz
Weave Product Management
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SIGNATURE ON TEXT MESSAGE
SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS
52 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Export Text Conversations
A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.
42 votesThis is now available on the Weave desktop app > Messages > select a thread > three dots menu. Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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Office Text Response Follow-Up Notification
Hello! Our office would really benefit from a feature that would allow messages that have been "read" but not responded to, to be separated from the rest of the inbox. It can be difficult to differentiate/find messages that we have looked at and opened but were not able to respond to at the moment. Thanks!
35 votes -
Enable Manual Texting for Home Number
We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.
28 votesAs of last week, you can now send a manual text message to any listed phone number - mobile, home, or other!
Matt Schultz
Weave Product Management
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Patient Communication Preferences
As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.
Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.
28 votesCommunication preferences is now live for SMS messages! Learn more here: https://www.weavehelp.com/hc/en-us/articles/13890661579291
We will be releasing new functionality a bit later this year to allow users to modify their email reminders.
Best,
Matt Schultz
Weave Product Management
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Send Missed Call Text to Abandoned Calls
Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!
26 votesWith the recent changes to Auto-Messaging, Missed Call Text is now working for abandoned calls in addition to missed calls. In the future, this will be a filter in order to be a configurable element.
Best,
Matt Schultz
Weave Product Management
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Choosing between 2 numbers in one account
Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number
24 votesAs of last week, you can now send a manual text message to any listed phone number - mobile, home, or other!
Matt Schultz
Weave Product Management
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Need Access to Message Archive!
Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now,…
23 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Issues with 'cancel' to unsubscribe
Please remove the trigger word 'cancel' from the list of phrases that will out patients out of receiving text messages. The phrase 'cancel' is often used to cancel appointments and our patients are inadvertently opting out of text messages. Since the phrase "respond STOP to unsubscribe" is in every automated message this seems like 'stop' should be the only response that would halt communication. Please address this as soon as possible since our list of patients opting out is growing daily without their knowledge. Please contact me for multiple examples.
23 votes -
Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders
We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.
20 votesThis is now live! In Auto-Messaging, you can adjust the Time Early field (now called 15 Minutes Early) to be any of the following values: 15, 30, 45, or 60 minutes. This is specific to the reminder, so it's possible to have one reminder with a 60 minutes early setup and another with 15 minutes early.
Again, these settings are now in Portal > Messages > Auto-Messaging.
Best,
Matt Schultz
Weave Product Management
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Save the date reminder
PLEASE - we need a SAVE THE DATE option for patients to get a text so that they can add it to their calendar as soon as an appointment is made. This feature is AWESOME !
20 votesDear Weave Customer,
We are excited to announce we are currently beta testing our Save the Date feature that will send reminders to your patients with appointment details after their appointment is created. See our Weave Help page for more details on this feature.
https://www.weavehelp.com/save-the-date?rq=save%20the%20date
This feature is not compatible with all EHR or PMS solutions. Check to see if your software is compatible below.
https://www.weavehelp.com/save-the-date-compatibility?rq=save%20the%20date
If you are interested in getting early access to this feature and joining our beta group sign up using this link.
https://www.weavehelp.com/save-the-date-sign-up?rq=save%20the%20date
Thank you
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Text window needs to stay open when phone rings
When we are texting a patient/replying to their message and the phone rings, the message we were writing goes away and the incoming call overrides the text. This is really, really annoying!! We have had patients start calling us because we didn't respond to the text fast enough because the window disappeared and we had to start all over again. The text window needs to remain open and not be effected by incoming calls or messages!!
15 votesIn this situation, the text message that was being composed is preserved in draft form, so you can return to the patient thread and finish after taking the incoming phone call.
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