Desktop App
152 results found
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Patient names on messages
It's very confusing when you call a patient or receive a message from a patient and the message doesn't have the correct name on it. For example I called my daughter in law this morning and the message has my 3 year old grand son's name on it. Other times is has a completely different name on the message that's not even related to the family!
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Cornerstone Integration Gripes
Cornerstone integration gripes:
-Unable to use the reminder feature as Weave is unable to filter by type of appointment in Cornerstone to send reminders to.
-Unable to use the ‘save the date’ feature for same reason.
-Unable to use the missed call text alert as Weave is unable to filter which lines this applies to. There are two lines that are strictly VM lines that we do not want to sent this text to.If at all possible to fix in the near future would be greatly appreciated!
1 vote -
Cancelled appointment / unsubscribe
When a patient to an office cancels their appointment ("cancel" is also a trigger to unsubscribe), that patient is then unsubscribed to all messages from that office. It seems odd to cut off all communication with an office if the patient just simply cannot make that appointment. The patient would then have to call in and reschedule and the office will inevitably call Weave to get that patient back for sms communication. We've created our own call volume on this.
1 vote -
Review full message from popup
The popup in the right hand corner would be much more efficient if you could click it to bring up the message in question rather than having to still go search for the patient from the home screen.
1 vote -
Follow up text not able to be dealt with on app phone only desktop
On the phone app when there is a follow up it cannot be viewed or sent. It seems to only be able to be sent on the desktop app. Even though I get a follow up pop up on my phone...
Thank you!
1 vote -
automated reschedule links
Would it be possible to make automated reschedule links that are sent when people don't reply yes to confirm their appointment.
1 vote -
Multiple Auto reminders
I would love to be able to set up more than one type of eye wear auto reminder and link it to a separate status.
Example: Right now when we go into CPM under the Frames section If we change the status of the job to "complete" Weave sends a text to the patient letting them know their glasses are ready for pickup.I am wanting to be able to set up another auto text that will prompt the patients to call in to set up a lens edging appointment with my lab tech. So when we change the status…
1 vote -
Appointment Request
We just signed up for the appointment request widget for our website. However, if a person sends an appointment request, we are not notified on our mobile weave app. This defeats the purpose if we are away from the office for a speedy reply. We were told because we use Chirotouch software, Weave is not integrated with the software and we have to use a CSV file. Thus, the mobile app does not have the 'Request' feature. How can this be rectified? Can we get the appointment request through the 'Text' feature? Is there a resolution?
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote -
Glasses Notification
In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…
1 vote -
Form Editing Capability
It would be very helpful if we could have access to edit our COVID questionnaire or if Weave could create a fillable version of our COVID form and link that form to the text messages our patients receive.
Thank you,
Terri Lipps, Office Manager
Woodard Orthodontics1 vote -
SMS Emergency Word Recognition
Which Feature does this pertain to?
MessagingWhat area of the Feature?
Inbound SMS triggersWhat pain points/suggestions does the office have?
The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…0 votes
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