Desktop App
46 results found
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recalls
We need to limit access to the toggles for recalls to approved personnel, and admin should get a notification if there are any changes made to recall schedules.
1 vote -
toggling between locations
Managing multiple locations via the desktop app is not an efficient process. It would be a great feature to be able to see all locations from one main dashboard. Then we could quickly see which locations have texts, calls, or voicemails that need to be followed up on. Toggling between locations can lead to a delay in response to a patient request or missing a patient interaction.
1 vote -
Weave App Visible For Multiple Locations at One Time
Hello,
Vision Specialists has 5 locations. Our phone system is currently set up to have calls for all 5 locations come one one central location which we refer to as the Communication Center. We are in the process of having the Communication Center be the primary department that addresses all inbound texts for all 5 locations. Currently the specific location addresses many of the inbound texts. But as we grow, we are wanting to centralize it.
We have given access to Communication Center staff for all 5 locations, so they are able to toggle to each different location at any…
1 vote -
customizable request for review settings
Can we limit the prompt for review request to one resource on the schedule so that it doesn't send it to patients who are just on the schedule to pick up glasses or contacts? Or make it ignore one resource would be more accurate. I was told it is set to only send 1 request in 60 days. Could we have both of these made customizable?
1 vote -
Need to itemize rights instead of just roles
Need the ability to give a user ability to listen to recorded calls without having to make them an admin.
1 vote -
User level addition
I need to be able to give staff members the ability to edit the phone tree/media without being able to edit/delete/listen to call recordings.
0 votes
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