It would be nice to be able to see the missed call percentage broken down by number of calls unanswered and number of calls answered by voicemail. Our tree is designed to deliberately have clients leave messages in some situations, such as a Rx refill requests. These calls get treated as missed calls in analytics and would make our missed calls numbers look horrible even if everything was perfect.

Remove abandoned calls from analytics. They are showing up as missed calls and the stats look worse than they really are.

Hello, When reading our analytics and missed calls, It looks like Weave counts missed calls at times our practice is not accepting calls. For example, So far this month our missed calls are mostly at 7am when the practice is not open for business. It seems inaccurate to calculate the missed calls based on a time that we are not even in the building. It would be nice to customize Weave to show analytics for during business hours only.

May we please separate abandoned calls from missed calls in analytics. It is quite frustrating, having to cross reference what our actual number is in our missed calls. We thought we were having a higher number of missed calls when that actually was not the case. For some reason when there was a software update WEAVE ANALYTICS chose to intentionally count caller abandoned calls as missed calls. May we please get those analytics separated? Since the callers that are abandoning are not receiving a missed call text. Please contact me if there are more questions. My direct line is 915.778.4681 - Vincent