Toggle for failed text messages
Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.
Patrick Fradette
shared this idea
This is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Dani
commented
This is important to our practice as we have a lot of clients that still do not do the cell phone way. We have had them miss appointments as we did not catch that the texts did not go through and we did not call them to remind them.