Desktop App
153 results found
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Scheduled individual messages
Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.
3 votes -
SMS messages getting lost in the mix
Currently, we send LOTS of text messages and sms auto reminders. As our practice has grown into Weave we find that one staff member will send a message on top of another message send by another staff member (or auto reminder)...and one of them is lost in the mix.
Example 1:
12pm: an appointment reminder is sent to a patient. The patient is busy and not attentive to their phone. (you can substitute this for any message initiated by someone in the practice)12:30pm a text is sent to the patient to check and see if the new insulin dose…
1 vote -
reduce clutter
Feature enhancement requests-
1-have an option to clear recent & missed calls
2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them1 vote -
Can't text unregistered numbers
If the patient is new, and they ask for our business address if the number isn't synced with Weave yet it glitches, and won't allow for a text.
1 vote -
Opt out Options
It would be great if when a patient opts out of reminders that they are prompted to select what specific messages they want to opt out of. That way we can still text them for other reasons. i.e. billing, payments, appointment changes, etc.
2 votes -
Edit automated message from "Digital Forms Template" button
Hello,
I spoke with 3 customer reps regarding this feature and was told to enter it as a feature request here.There's an automated message that shows up after selecting a form under "Digital Form Templates" on the Weave desktop app. From what I was told by the representative, this field is currently not editable.
Can you please make it possible to edit this automated message after selecting a "Digital Form Template"? We would like to add some verbiage about the office, etc.
Thank you.
2 votes -
Reminder Provider
Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.
1 vote -
Family appointments
I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.
2 votes -
Message Tag for "Pre-Med"
When a patient responds to confirm their appointment, if they remind us that they need their premed in the same text, it automatically marks them as read and I don't see it. If there was a way to automatically tag anything that says "premed" from the patient, or not mark it as read if it says anything more than just confirming their appointment.
2 votes -
Function of the Chat Now/text widget on our websites
When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.
1 vote -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
Bulk Messaging Test Messages
Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.
1 vote -
Text connect
Hello,
The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.
1 vote -
A feature that would allow us to delete texts. select 1 or all text replies instead of just archiving .them.
Like in Google the ability to delete texts received with a checkbox and the option to delete all . It's time consuming to archive .
1 vote -
Mobile App message Templates
I was hoping to be able to use the message templates saved in the desktop app, on the mobile app. We do not have auto reminders on currently due to staff shortage and do not want reminders or confirmations going out early to those appointments that need rescheduling. The templates can be used to send individual text but that is a little inconvenient. The mobile app is a great tool to be utilized during regular closed hours and times when the office is closed for extended days, vacation, etc. Being able to use those templates would make the app extremely…
2 votes -
Autoreminders for multiple appointments on the same day
We had a client that had 2 appointments on the same day but only received a message for one appointment (the later one). I was told by customer support that Weave follows a set of logic to determine which reminder is prioritized. It would be nice if we had control over which message to prioritize (the earlier appointment time).
2 votes -
Auto Cancelation Fee Text
We would like to be able to have an auto text for cancelation fee go out if patients no show a confirmed apt.
2 votes -
Auto delete landline text notifications ("Send failed: destination does not accept texts - check the number and try again")
Our messages get so bogged down with auto replies like this. Then it takes our office staff 10+ min just to sort through the auto replies for the day and delete them. There's never a single one that i wish to keep for any reason. Mostly telemarketers and banks trying to get me to borrow money as a business owner. I would love to auto-archive these message to save our staff time/sanity during their day. As our practice grows it just gets worse.
1 vote -
Using schedule link for bulk and individual txt msgs
We would like to use the schedule link in bulk texting and individual text.
1 vote -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
3 votes
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