Automated phone call reminders
It would be nice for patients to have the option for an automated phone call appointment reminder.
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Siera Eklund Chin commented
We have quite a few patients that do not participate in texting therefore, we have to call to confirm appointments. It would be nice if Weave had a paid add on for robo automated appointment reminder phone calls. Other companies have started providing this but we like Weave and don't want to switch communication softwares if possible. Right now, it takes us about an extra hour and a half daily to confirm calls which is challenging because we have a fairly high call volume practice.
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Lauren White commented
send out calls to patients who dont respond to email or text please!
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Jeremy Ott commented
Coming from another reminder system that did this I was surprised this wasn't already available. This should certainly be a "last option" for reaching a patient with the priority being text/email and only put the patient into the calling queue if either of those reminders failed to go out for whatever reason.
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Lawrence Vernamonti commented
Need robotic appointment reminder calls to patients who do not have cell phones. OR an easily accessible list of patients who DID NOT receive reminders.
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Amanda Willow commented
I went to a conference this weekend and was told by another similar company from yours of a feature that they have that is beneficial to our office. So basically they do everything that weave does but the difference is that they have a voicemail recording of the doctor and it calls all past due patients. For example, we would record our doctor voice and it would dial the patient's number, ring once and go straight to voicemail. The voicemail would be the doctors voice stating that he hasn't seen them and that they need call our office to get scheduled.
When I asked other offices that have this company they stated that in one day they scheduled 48 existing patients.
This is a very neat and important feature that you guys need to do. -
Stacy commented
Please allow the system to send reminder calls older patient do not have cellphones to use text messaging nor do they use email. We are wasting time by calling patients and also sending post cards.
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Nicole commented
I know that there are email and text options to verify patients appointments, when their glasses and contacts are here. We are trying to have it where an automatic voicemail goes out to those patients who opt out of text messages or do not have a cell phone number. This can also be done so when a patients appointment needs confirmed it can notify and verify them as well.
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Matthew Siegel commented
I understand this post is years old, but would still love this. Many patients opt out of text reminders thus requiring staff to make phobe calls. Please consider adding this feature
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Kylee reuble commented
Automated phone calls for recall and appointment reminders.
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Alan Ritter commented
1) I think it would be a good idea to do phone call reminders, as we have A LOT of elderly patients who do not use a cellphone for text reminders as well as email.
2) I think a text or email or even phone call reminder would be good for patient who booked an appointment in less then 24 hours of the appointment time, as alot of patients do sometimes forget and show up at the wrong time.
Thank you,
Emily
Ritter Dental Centre -
Tailor commented
Can you please do phone call reminders as well.
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Brittany Crites commented
With our office utilizing Weave we would like an option to have patients receive phone calls when they do not have a cell phone number or email. Please advise.
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Anonymous commented
It would be great to have automated phone calls be made for recall reminders.
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Becky commented
You need to install a voice message reminder. Some of our older patients do not have cell phones or internet service. Thank you
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Jordan Ballantyne commented
When we had Solution Reach, they were sending out automated VM to patients without cell phones. It would be great if Weave could implement this as well.
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Anonymous commented
I just wanted to see if there is ANY way we can get phone call reminders for our patients? i know that only 5% of of your clients used it in the past do you stopped offering it, however we have had 7 failed appointments today because they didn't receive a phone call reminder. We had to sign up with Lighthouse 360 today to have that option and I don't know if we can continue to have both companies. I would love to stay with Weave, but we REALLY need phone call reminders.
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Sandy commented
We are a large practice that has switched over to Weave and we love it but it is lacking greatly in one area- calls to patients. We are now having to have our admin team call all of our patients who do not text or email. This has become a big problem for our office as we do not have the time to call all of these patients. I and the doctor are hoping that Weave will implement this soon. Many other companies offer both the texting/email AND the automated calls. Weave please help us and get this feature soon!!
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Karissa . commented
Would like weave to make automated phone calls to patients that don't have a mobile phone or who prefer a call at home.
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Anonymous commented
Would love phone calls for recall and appointment reminders for those without email or cell phone as we have an older demographic and this would be very helpful
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Anonymous commented
Yes please!