Need Access to Message Archive!
Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now, we're going to look bad in front of this client due to a simple mis-click. If you want to offer an "Archive" feature, you should complementarily provide a means of accessing that archive as well. It's counterintuitive to offer a feature that sends messages into a nether (And for what? To make the inbox look clean? I don't see the purpose of this) - you have to account for human error when you're developing these things.