I am writing to express our need for a patient satisfaction survey feature within Weave that does not require going through the HIPAA-compliant "Pre-Admission Registration Form." This survey would contain information solely about the experiences of the visit at our facility and with our providers, without including any patient-identifying information.
As you know, obtaining patient feedback is crucial for assessing and improving our quality of care, in addition to the reviews. In addition, we need a custom patient satisfaction survey that allows us to export data reports in a format that suits our needs (e.g., weekly, monthly).
During our onboarding process, we were informed that Weave had the capability to support such a survey, but unfortunately, we have not been able to find this option. We kindly request your team to create a section or option within Weave for us to implement this survey and manage the data export functionalities as mentioned above.
This is a time-sensitive matter for us, as we are keen on enhancing our patient experience through feedback analysis. We would greatly appreciate it if your team could prioritize this request and provide us with a solution as soon as possible.

Online reviews are very difficult to navigate in HIPPA compliance. NPS\NSI surveys are essential to ensure business operations.

We would like to send patient surveys after patients' appointments for internal use. It will be a 5 questions to track and regulate patients' feedback from their recent visits.

We would like the option to send a private patient care survey after appointments in order to monitor patient satisfaction and to use for training purposes.

I just learned today that one of Google's updated (2018) policy for reviews is: "don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers." (1) This means Google is against review gating(2)(3), which is screening the type of people a business would think would positively respond to a review and then selecting them to give a Google review.

We may want to transition to sending out automated requests for Google Reviews via Weave in the future as patients receive appointments from us. However, we're not ready for that step yet.

What may help us transition to that point is being able to automate private feedback requests. This way, we can get some sort of feel about what our customers are saying about us when we don't selectively choose those who we think will write positively about us.

In addition, I want a feel for how this Weave automation works in a real world test. The automated private feedback request would be a sort of beta test for doing automated Google review requests in the future.

I would also like Weave not to send out a private feedback request if we indicate on our schedule (with Compulink) that the patient no showed, rescheduled, or cancelled 50 minutes or less after the patient's original scheduled time.

Also, if we send out a private feedback link, I want the option of just having our patients get the opportunity of giving private feedback instead of also encouraging them to review us on Facebook or Google.

If this private feedback "beta test" is successful, then we'll probably will feel a lot more comfortable automating Google reviews with Weave. This will make it easier for us to get more Google reviews, customers will be able to learn about our practice from many more different angles, and it'll create more of a "stickiness" to Weave by us relying more on a Weave automation. (Obviously, we can use automations from other companies, but we already have Weave.) Weave can potentially talk more strongly about their Google and Facebook review automation to potential clients if they help business owners feel more comfortable with the idea by allowing them to automate asking for private feedback first.

It would be cool if we could even customize our private feedback form like...Typeform, too..at least down the road maybe? ;) (If it doesn't have all the customization of Typeform, that should be okay, but it's nice to have some customization if possible.)

(1) Source: Google itself https://support.google.com/contributionpolicy/answer/7411351?hl=en&ref_topic=7422769

(2) Source: Google Review Policy: What Business Owners Can and Can’t Do to Get More Google Reviews https://boast.io/google-review-policy-what-business-owners-can-and-cant-do-to-get-more-google-reviews/

(3) Source: Trust Economy: Why Google and Birdeye Are Against Review Gating https://birdeye.com/blog/google-birdeye-against-review-gating/

We would like to have Survey's for the patients for when they come in how there appointment was. They are a series of questions and they rate their visit for our own personal knowledge on how their visit was. Thanks

Patient Satisfaction Survey Email template with data collection or the ability to embed html form like google forms and surveymonkey into your emails.