Desktop App
152 results found
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Notification for when appointment reminders stop sending
A notification is sent to the admin's email or on the weave app alerting the office that their appointment reminders have stopped going out. I was chatting with a multi-office and they mentioned that their appointment reminder had stopped going out and they didn't realize it for like a week which caused a lot of their patients to not show up for their appointments. If they had been alerted then they could have called support to fix it and had fewer no-shows.
1 vote -
Medication reminders
Automated texts to remind patients to take their medicine. The doctor can set up how often the reminder goes out and can say what the medicine is and how many pills they should be taking.
1 vote -
Enable ability to control Save the Date send time windows
Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am
We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.
This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.
1 vote -
"RECALL REMINDERS" DO NOT PULL THE CORRECT DATES IN DAYSMARTVET!
We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were…
1 vote -
Text Messaging Templates Drag&Drop "Department"
Have the ability to have a Drag & Drop for the "Department" in which you selected after you selected the patient into a template message so that the correct department is reflective with in the message. This would allow a message to be created that could serve more than a single department.
This has more function that Company Name....Thank you.1 vote -
Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy
I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.
1 vote -
Text Preview time is accurate
Text Preview should be accurate -
When setting a reminder or recall with text - it should not default to 10 days it should say 6 months or 1 year or what the time frame is1 vote -
Download photos to jpg file
Any photos that are sent via text can only be downloaded as a png file. Eaglesoft does not recognize that file. I would like the option to change the file to either a jpg or pdf when downloading. Thank you!
1 vote -
automatically tag all responses to certain notifications to a specific staff member
It would be helpful if there was a way to automatically tag a response to a notification to our patients. For example, an automatic text notification goes out to a patient letting them know that their contact lenses are ready to be picked up. We already have it set up so that the notification asks the patient to respond with "C" when they receive it. Is there a way to make that "C" response be automatically tagged to a certain staff member so he doesn't have to sift through all of the responses to see which patients have been notified?
1 vote -
Auto-archive messages after set time
Office would like Messages auto-archived (or automatically moved to "All" tab) after a set time-period (like 3 days or a week).
1 vote -
Move Bday notifications to the ALL tab rather than actionable
Our bday text messages fill up our actionable texts daily and I think it would be a better use of our time to have it appear in the "all" tab rather than "actionable". If a patient responds to it then it appears in the Actionable anyway and then we can send them some birthday emojis!! :o)
1 vote -
Previous Automated Messages Purged
I would love a feature where you could purge automated messages from a previous year so when looking at a patient's messaging history, it is more streamlined.
1 vote -
Sync all history from Weave to Cornerstone once client profile is made
We need Weave to attach to the client profile the calls and texts made prior to the client being set up in Cornerstone. For example:
The client history has the first text at 4:35 p.m. but it was actually at 12:51 p.m. so it's not attaching previous texts and calls to the client history. Her first call to the clinic was at 12:30 p.m. I know that I can scroll back through her messages or as an admin go to the portal to look at call history. But this is not efficient for the staff. Since there is a log…1 vote -
Save the Appointment Date/link to calendar
I spoke with Weave and Revolutionehr regarding the ability to use the
Save the Date Reminder Feature with Weave.Please see the email below. This is a feature we are very interested in
and hope the Weave and Revolutionehr canintegrate this. I'm sure other Optometry practices will appreciate it
as well.Hi Karen,
Thanks for reaching out to RevolutionEHR customer support about your
Weave integration. At this time the Save the Date Reminder link is not
part of the integration with Weave. Weave would need to request the
additional feature directly to us at partner-support@revolutionehr.com
so our engineers can…1 vote -
overdue account
I created a ticket to have the overdue balances looked at, 0-30 shows up as overdue and it should not. I sent a collection text to a patient that was here a day or so ago and noticed it says overdue balance. It should only say that if
it is past 30 days, not day after someone was here. It is embarrassing to us and the patient. It was suggested to send this to feedback. Hopefully this can be given high priority attention, as you can imagine the patient was offended. See attached screenshots of someone's account from yesterday.1 vote -
text message search
Include a way for offices to search within a message thread so they don't have to scroll and scroll to find something in the desktop app.
Additionally, if it were possible, include a way to search all messages on a given day/range of time.
1 vote -
Add as New Contact (Text Message Setting)
Please add a "Add as New Contact" option in the settings (ellipses icon) menu of an open text thread allowing the user to add the person they're texting with as a new contact in case they aren't already.
1 vote -
Multiple Statuses that Send Auto Texts for Order purchases
It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be…
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We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Appointment date and time in Bold
Can you please make the appointment date and time in bold! Thank you
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Making a "Sent" Writeback
Anna Andreyev has requested the following:
I want the writeback of "sent" to come back to their PMS, just like when a message is "confirmed"1 vote
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