Desktop App
61 results found
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Printing Quick Fill
It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.
1 vote -
The option to change reminders language is completely gone.
The patient profile had a gear icon on the top right corner which allowed for the language preference for reminders to be changed. The icon is now gone, and so is the option to change the patients preferred language. This occurred after the new update.
1 vote -
Populate ALL Same Name Patients
When we search for patients with the same last name only a few options come up. We would like to see ALL patients with the same last name.
1 vote -
Enable the Birthday field by Default
When setting up a new contact it would be nice if the Birthday field was already enabled by default rather than having to click "+ Add Field" and selecting birthday to add it to their information.
1 vote -
Text Messages
We have been Weave users for about 2 years. We have been happy with the product up until lately. Previously, in the text feature, we could search any patient to send a text. Now, it is much more difficult to find patients to send a text. WE HATE THIS CHANGE YOU HAVE MADE! When putting in a payment, we still can bring up any patient. Please change the texts back to how it was. We love the text feature to communicate with patients. It has become MUCH LESS user friendly to use. Thank you for your consideration. Jana
1 vote -
Alert when patients turn 18 to update required paperwork
It would be very helpful to have an alert when sending appointment reminders that a patient has turned 18 since their last visit so we can have them update legal paperwork.
1 vote -
Pronoun Visibility
Has their been any discussion surrounding pronoun visibility within the Weave app? Offices using weave would be able to deliver a better patient experience if that information was on the patient profile and displayed on the Call Pop screen. Maybe an easy way to offer this would be a drop down selection, very similar to what we offer for Language Preference.
1 vote -
Due Date that pops up when a patient calls is wrong
The due date listed for the patient is wrong. It's pulling up the latest due date possible in our Dentrix system and is not basing the due date on their prophy. When I called to have the due date change to go by prophy date I was told this was not an option. What's the point of having the due date listed if its not for a prophy?
1 vote -
Follow up sort order, tag and filter
Follow ups are sorted in oldest first and I can not see what was recently completes. NOT WORKING properly. need this corrected ASAP
Please call me if you have questions 201-433-86001 vote -
make it possible to be able to access a clients information, their number etc. available in all features
Office would like if it was possible to access a clients information (their number etc.) in text messages as well as in phone as well as in the patient icon. As of this moment if I look a client up for the most recent communication via text I can’t call them directly by just touching their contact information. I didn’t have to go search them again under patients or phone which is very unusual for this kind of software. If you have an iPhone you can imagine the process by which you can access someone’s contact information from any of…
1 vote -
MORE FILTER OPTIONS W/INSURANCE
when doing a campaign, please allow us to add MULTIPLE INSURANCES to the filter. It is very limiting to only be able to do 1 single insurance at a time.
Also add to the filter option the ability to filter by provider/DR
BRING BACK THE QUICKFILL BLAST THAT IN 2019 ALLOWED WEAVE TO PULL MULTIPLE PAST DUE PTS AND SEND THEM LAST MINUTE OPEININGS.
1 vote -
Identify patients
We are new to your Weave forms, having switched from mConsent. In mConsent, we were able to identify a patient by their patient number, not just their personal info. Some patients may be on different accounts if they are the policy holder of insurance but want different accounts because of a marriage situation or a child that is under 26, but still on their insurance and want their kid to be responsible for the remainder of the bill. We need to be able to differentiate them so we can have them fill out the form. Right now if we pull…
1 vote -
More info on emailed responses from recall reminders.
Date of birth of phone number on the email responses from recall reminders.
1 vote -
WEAVE PHONE/TEXT ISSUE NOT EFFIECENT
Since the most recent update, texting both mom and dad on Weave is no longer efficient. Before all you had to do was click on the main contact and then click the center circle to access everyone in the family. Now you have to click the center circle(custom contact), hit that circle again-it will now say(patient profile), then hit overview, then click on the "other" parent. Efficiency is key when you're understaffed, all this extra clicking to access information is absurd. Please change it back to how it used to be. This update makes it twice as complicated.
1 vote -
Birthday Reminders for CSV Customers
Birthday reminders for weave core. We upload patient birthdays and contacts via CSV, why can't we have birthday reminders?
1 vote -
Navigate From Weave to PMS Medical Record via Patient Profile or Messages
A med cos customer would like to have the ability to click through and navigate from a Patient Profile or a patient's name in Messages straight to that patient's medical record in their PMS (in this case it is NexTech). This would make it really convenient for front desk employees when they need to locate a patient in their PMS who they've just been communicating with in Weave. Even being able to save the seconds it takes to search for a patient in their PMS can help from an efficiency perspective. Also, when a patient has a common name that…
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Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Multiple Improvements
We're new users with several ideas.
1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…1 vote -
Appointment Request Notifications On Cellphone App
I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!
1 vote -
Account ID/UNIQUE ID
Why is there no ability to add an account number to a custom contact?
1 vote -
patient list
It would be very helpful if we were able to retrieve a list of recent patients with contact info (name, email, phone, date of last visit).
1 vote
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