Desktop App
147 results found
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Call patients straight from the Schedule
When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Adding phones to station without Calling Weave
Having the ability to change phone stations without calling us (adding phones to a station)
1 vote -
Mobile App Call Transfers / Park / User Status
Transferring calls through the mobile app.
Parking calls through the mobile app.
Bluetooth capability for the mobile app.
Setting current status for user (i.e. away, on lunch, out of office, etc.)4 votes -
Constant Technical Issues
Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Syncing incoming mobile calls with office hours
Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Transfer calls from mobile app
Please add the ability to transfer a call to a phone extension from the Weave mobile app. Also the ability to park a call with the mobile app.
2 votes -
Downloading Voicemails
There are voicemails in the general voicemail box, they are wanting to save the voicemails onto the desktop of the computer as a mp3 file for training and legal purposes
1 vote -
Transfer calls from app to office phones
Please give the IOS & Android app the ability to transfer calls. I do not have an office phone to set up at home and I cannot transfer calls on my cellphone through the app.
3 votes -
Hold Message Continuation
When my clients are on hold, we want to play a message that will loop even when they are taken off hold and put back on hold. There is a specific message that we have that restarts anytime someone is put on hold, taken off, and put back on hold. We want them to continue hearing the message instead of it restarting when they are on hold again
1 vote -
Recorded phone calls to transcript
Have the option to turn recorded phone calls into a transcript.
5 votes -
Detailed Missed Calls Report
Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.
5 votes -
Paging adapter (algo 8301) support
I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.
3 votes -
Audio Downloads
Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.
2 votes -
Need to be able to delete call recordings!
Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!
1 vote -
Download Voice Mail's
We need to be able to download the voice mail messages left, just like we can download the recorded calls from the "Call Records" drop down in the Weave admin portal.
1 vote -
Showing What Extensions that calls were for
Hello 2 things:
1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,
…1 vote -
internal extension to extension recording
I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.
4 votes -
More automation on your weave app
9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app
1 vote -
Toggle between Two extension lines
I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.
It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.
Thank you1 vote -
Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away
Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…
1 vote
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