73 results found

1. Pay Overdue Bills in Portal

   Several offices have asked for an option to have a place in the portal to pay overdue invoices, instead of having to call in to have us manually run them, or wait for them to autoprocess.

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2. Filters For Desktop App Messages Section

   For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.

   For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"

   Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).

   OR

   A filter that would automatically associate (C:X123) to Appointment Reminders.

   We only want to see truly "actionable" messages.

   If they respond with YES to "Type YES to confirm your appointment" and that responses confirms in our EHR, we don't need to see the response in the list.

   Filter should also have "Last inbound message contained" = _____ so we can look for words like "RESCHEDULE" or "YES" to either filter or filter out.

   Would love to have something that looked for the word "CANCEL" or "RESCHEDULE" (for instance) and could cancel the appointment and auto respond with text "Your appointment has been canceled. Please click this scheduling link to setup a new appointment or call our office at ...."

   The size of the desktop app is too restrictive. It should be able to be full screen or as large as we drag the window. If we could drag it out, we could read the content of their message without clicking on the link and then having to mark unread.

   Also, if you click on a message in the All section and click back, it should start from where you are in the list, not all the way up at the top. This is not user friendly at all because you could be hundreds of messages deep and you can't read the whole message. Those 2 are pretty important time savers.

   For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.

   For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"

   Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).

   OR

   A filter that would automatically associate (C:X123) to Appointment Reminders.

   We only want to see truly "actionable" messages.

   If they respond with YES to "Type YES to confirm your appointment" and… more

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   Request Received  ·  sean.foster responded

   
   

3. Shared phone numbers in family file & Caller ID

   Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

4. Bigger screen please

   all the new stuff is fine, It is just tiresome to constantly have to scroll up or down or sideways to see icons or other features. Please make the screen larger to accommodate your application. Thank you

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5. Overall Feedback - Non Medical Business

   FEEDBACK FROM A MOTORSPORTS BUSINESS
   (non-health/medical)

   1. Do not require account creation simply to give feedback. I had to create a new login to give this feedback (from my Weave Desk app that I am already logged into)...

   2. Window layering for Desktop App - This window won't pop up over other windows like chrome, files, etc... It would be great to be able to have it open over other windows when necessary.

   3. Text Message Popup - It would be nice if this would be movable and able to minimize or something. It would also be great to have an image attachment option on this popup window for sending pictures.

   4. International Calling - This is a critical part of my business and I need the ability to make and receive int'l calls. The more Weave tries to expand outside healthcare industries, the more customers will likely be needing this.

   5. HIPAA text prompt - My business is not in the health field and I do not work with any HIPAA related regulations. It would be great to have this removed so that my customers can easily send/receive picture messages with me, without having to opt in. It's a small thing, but one more hassle that inconveniences consumers.

   FEEDBACK FROM A MOTORSPORTS BUSINESS
   (non-health/medical)

   1. Do not require account creation simply to give feedback. I had to create a new login to give this feedback (from my Weave Desk app that I am already logged into)...

   2. Window layering for Desktop App - This window won't pop up over other windows like chrome, files, etc... It would be great to be able to have it open over other windows when necessary.

   3. Text Message Popup - It would be nice if this would be movable and able to minimize or something. It would also be great to have an image attachment… more

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6. Sending Auto Reminders by Business days

   I want to have a way so I can send my customers the option to review on Yelp, instead of Facebook

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7. Automatic Updates for Desktop App

   Please enable automatic updates to the Weave desktop app. Our staff likely dismiss the notifications for updates, which then leads to issues with the app. It would be great if the app would queue an update for the next time the app is launched, or if it could be performed outside of office hours. Thank you.

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   Request Received  ·  0 comments  ·  Desktop Client  ·  Delete…  ·  Admin →
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8. Refresh Weave website OVERKILL

   Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!

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9. Updated Search Bar Inefficiency

   The new search bar only shows two - three results at a time and there seems to be no rhyme or reason to which two patients. I was advised to use the "View More" button. However, if that is working “as designed” its terribly inefficient. When you do click the “view more” button you have to start all over in typing the name you’re looking for – it doesn’t carry over from what you’ve already started. Please update!

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10. Weave Feedback Is Broken

    First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful and user friendly?

    First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful… more

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11. desktop app

    would love it there was a direct link from Dentrix to click on to make a call to patients.

    Also would love if there was a link on weave desktop app when you click in to a patient on the phone call alert that you could click on a go to that family's family file or ledger connection.

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12. Open Cornerstone PVL from weave app

    Ability to pull up cornerstone patient visit list from weave incoming call alert

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13. WebChat

    Webchat - A Webchat feature would be nice

    5 votes

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    Planned  ·  1 comment  ·  Desktop Client  ·  Delete…  ·  Admin →
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