Voicemail Override/ Phone Tree Schedule
It's too easy to forget to deactivate voicemail override and accidentally miss calls when the office is open. This just happened to us after Thanksgiving. Voicemail override is intended to allow us to "close" the office for unexpected events and holidays. Therefore we should be able to set a time to deactivate this feature at a date and time in the future.
Holiday Override (Voicemail and Forward) has been completed.
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IT Support commented
Now you can add a schedule to VMO so it can auto-activate and deactivate.
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Grayson Hurt commented
There is another request that ties in with this one:
"In the weave portal or app, can you add a calendar where I can schedule voicemail overrides for days that I know my office will be closed?"
Having a calendar would be ever so helpful. As it is now, I have to set a phone reminder to turn on and then turn off the override. Not the greatest setup for such a wonderful product. -
MM commented
Please allow the advance scheduling of voicemail override. For instance, schedule specific dates to be closed such as Monday, Jan 2, 2023. See Google Business hours management.
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Steve Cox commented
Voice Mail Override (VMO) feature needs to have a way to preschedule and/or terminate the VMO at a predetermined (user-selectable) time frame, possible hours/days based. This would help prevent this feature from being left active accidentally, and therefore not receiving patients' calls as they are being directed to VoiceMail when active.
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Samantha Espinoza commented
Scheduling voicemail override for holiday coverage is essential- all other phone companies offer this feature. I may have gone in a different direction if I knew this during the sales courtship.
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Andrew commented
We found out the hard way this past weekend. Many people were calling with emergencies and our phones were ringing like we were open. This went on for 2 hours before we realized it.
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Andrew commented
My last job, we had a different voip provider and their system had an automatic way to set the phone system to holiday messaging. We could select the holidays that it would do this. We didn’t have to rely on someone remembering to switch a button in an app.
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Nathan Darby commented
This was asked for back in 2019
https://feedback.getweave.com/forums/310747-desktop-app/suggestions/39200158-voicemail-override-schedule -
Nathan Darby commented
I am brand new to Weave and I'm seeing this huge gap in functionality on day 1 of using weave. I'm scared that this is an issue that was raise back in 2019 and it's still not resolved. This is 100% an expected feature for any valid VOIP system. Weave...please put this back on your radar for getting it implemented.
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Kylee reuble commented
and be able to put the holiday dates into the system so that it automatically flips over. I always forget to change the tree.
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Jeremy Burns commented
Please add a feature to schedule Voicemail Override. For example, the office is typically closed Saturday and Sunday but open Monday 8:00-5:00. If we want to change the phone greeting for a Monday holiday (but not over the weekend) someone has to log in to Weave on Monday morning and set VMO and then remove it at end of day. Please allow this to be scheduled in advance so that staff do not have to deal with it on the holiday. Also, it would be nice if we were able to set an end time for VMO when setting/scheduling. For example, if we wanted VMO until 10 AM Monday, be able to set that end time when activating VMO.
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Brytnie French commented
I work for an optometrist office & we currently have 6 locations in total. We would like the ability to set Holiday/Vacation hours ahead of time. We have ran into the issue where the owners will forget to set the voicemail the day of the holiday and we come back to the office the following business day with very upset patients who were unable to reach anyone.
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David Lee Hill commented
Please add in a holiday hours setting. Currently when the office is closed during the week for a holiday or vacation we have to go in the office hours settings and manually turn off, then turn back on that particular day of the week we are out. There needs to be a way to set this up beforehand where it automatically turns off the phones for predetermined dates and times and then resume normal office hour schedule.
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Kylee reuble commented
Add a auto Holiday greeting and phone tree
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Melissa knudson commented
Switching phone answering system for Regular office hours message to holiday message. The VMO isn't the best way for the switch especially since the Office closes on Friday and the holiday is on Monday. Even though you can download your app on your phone and switch to VMO it is still hard to remember if you are not in town and doing stuff for the holiday. That is the one feature I liked about Mango Voice . They had a list of holidays each office is closed and the VM automatically switched to the holiday message and then switched back to regular hours message after the holiday. VMO is good for an emergency closings but not for holiday closings.
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Dixie Weisgarber commented
Office would love to change the offices hours by month or year.
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Carmine . commented
voicemaill over ride should have a date option on it.
Example:
I want to choose a VM over ride untill Jan,1 8:00amthen after that date it goes back to regular schedule.
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David Esplin Eye Center commented
The holiday voicemail feature is not awesome. There should be a way that allows you to temporarily override your normal office hours by simply setting a date and time you want your holiday voicemail to turn on and a date and time you want your holiday voicemail to turn off. And then when the dates of that holiday voicemail have passed the system automatically returns to your regularly scheduled office hours. Right now I have to either change my office hours for the days off and then remember to change them back after the holiday OR I have to manually turn the holiday voicemail on and off according to our holiday schedule. It's not efficient and that's the last thing I want to worry about when we are closed- especially for holidays.
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Anonymous commented
I think it would be awesome if We could change our voicemails by ourselves.
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Anonymous commented
It gets kind of frustrating having to call support everytime we want to switch our voicemail recording. Is there a way you could have them on the weave dashboard so that we can pick with voicemail we want to play kind of like how you have it set for afterhours rolls over lines?