Call ID to appear when taken off hold
It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.
2
votes
Elizabeth Foran
shared this idea
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Lesly
commented
Right now when we park a client and someone else answers it does not show who was on hold on weave or on the phone and we have to ask all over again which takes us back to the method we had before weave.
I'd also like to be able to see how many clients and their names when theyre on hold in our call queue