Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
AdminElaine Thompson
(Product Manager, Weave)
shared this idea
The New Weave Experience includes a feature that allows you to watch a live count of callers in your queue. We are continuing to iterate to add more data to this experience
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Jeremy Ott
commented
Coming from a phone system that had a wallboard we could display in our phone room so staff could see how many calls were in queue and see their collective stats we sorely miss this.
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Alyzabeth Schwettman
commented
Allow a way to see how many people are actively in the queue.
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Amelia -
commented
We would like the option to view the calls currently in our Phone Que.
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Jamie McMillen
commented
Please work really hard at getting a "queue viewer" type of set up where you can view how long a patient/ customer is on hold for or what your wait times look like. This is a very important phone feature and a must have for busy offices, like ours. Not having this feature has really been difficult and we have only been with Weave for a full day.
