Desktop App
152 results found
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Self Check-In
Would love to have the patient self check-in option to be able to text to pt regardless of if they need forms filled out or not.
1 vote -
Text Writebacks for DSN
Please consider Text Writebacks for DSN PMS users.
1 vote -
Code to use to exclude appt reminders/confirmation communication
Our previous software had the capability to recognize a code at the beginning of our appointment descriptions that would cue the software to NOT send appt reminders/confirmations/etc. For example, we take patients to a surgery center for some treatment. Those appts involve a lot of moving pieces and we don't want patients to get notifications at all. So we have always been able to add the prefix "PNA" to the appt descriptions. Rather than rework our scheduling system and come up with new descriptions to work around Weave, I vote that Weave work for us by developing capability to recognize…
1 vote -
To have " mark as read" setting for each auto- messaging "appointment reminders"
For the last 3 years we have had a auto message that went out 3 hours before their appointment asking them to text to let us know they have arrived and to stay in the their car. At which point we confirm them into our PMS. When its time for them to come in we texted them asking them to come in. Starting today this message is being moved to all and marked as read. This is an issue and would like to see the ability to turn on and off the "mark as read" per each auto-message.
1 vote -
Regulate the ability to delete text messages
Text messages that have already been sent to clients are able to be deleted. For example, if a tech assistant erroneously tells a client to discontinue medication, they can delete the text message after it has already been sent and received by client. As the practice manager, I cannot see what has been sent from our business number, even though a client has received this. The information is not recoverable. I propose that the ability to delete text messages is only a permission for Advanced User and above. In other words, this permission can be disabled by assigning someone a…
1 vote -
save the date reminders not being sent so fast
Needing an option to choose when the save the date reminder goes out exactly. so like 20 mins,30mins and hour. When we put an appointment on accident it send a message to them for the wrong time then sends another one once appointment is finalized.
1 vote -
2Factor and MFA text number
Please make sure you do not use your number for any 2 Factor Authentication - major issue when porting over my numbers. It will not work in Weave. Wish I would have known before so I could change all the numbers for accounts I have linked to our main number.
1 vote -
multiple ful
With birthday reminders, it would be super beneficial for us to have it pull like the new "appointment reminders" where it uses all numbers on file as we have patients who are children with their parents phone numbers on there. But lots of the parents are split families so we would like the birthday to get to everyone possible!
1 vote -
Scheduled individual messages
Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.
3 votes -
Conflicting appt time reminders
Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.
1 vote -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
Printing from the messages
Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.
1 vote -
Pre-tag and filter messages sent from Auto-message rules to be managed in all tab
The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.
1 vote -
Choose/Apply a department in bulk messages.
We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.
1 vote -
Vet recall improvements
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
recall remindersWhat pain points/suggestions does the office have?
Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
1. As the message is going on on the same day, only one patient is being notified of vaccines due.
2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…3 votes -
a pop up or message that lets you know your text is ready to be sent
It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".
1 vote -
an easier way to send out the next group of texts over 1000
While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.
1 vote -
Messaging Action Audit Log
Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc
1 vote -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
3 votes -
Opt out Options
It would be great if when a patient opts out of reminders that they are prompted to select what specific messages they want to opt out of. That way we can still text them for other reasons. i.e. billing, payments, appointment changes, etc.
2 votes
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