Desktop App
153 results found
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retrieve archived messages
An office I spoke to wants there to be a way to retrieve recently archived messages, since sometimes they accidentally archive a message and don't know which patient it is from so they can't just search the text thread.
2 votes -
Save the Appointment Date/link to calendar
I spoke with Weave and Revolutionehr regarding the ability to use the
Save the Date Reminder Feature with Weave.Please see the email below. This is a feature we are very interested in
and hope the Weave and Revolutionehr canintegrate this. I'm sure other Optometry practices will appreciate it
as well.Hi Karen,
Thanks for reaching out to RevolutionEHR customer support about your
Weave integration. At this time the Save the Date Reminder link is not
part of the integration with Weave. Weave would need to request the
additional feature directly to us at partner-support@revolutionehr.com
so our engineers can…1 vote -
Bulk text for only certain patients on schedule
Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.
3 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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overdue account
I created a ticket to have the overdue balances looked at, 0-30 shows up as overdue and it should not. I sent a collection text to a patient that was here a day or so ago and noticed it says overdue balance. It should only say that if
it is past 30 days, not day after someone was here. It is embarrassing to us and the patient. It was suggested to send this to feedback. Hopefully this can be given high priority attention, as you can imagine the patient was offended. See attached screenshots of someone's account from yesterday.1 vote -
text message search
Include a way for offices to search within a message thread so they don't have to scroll and scroll to find something in the desktop app.
Additionally, if it were possible, include a way to search all messages on a given day/range of time.
1 vote -
Message tag notifications
Hello, it would be helpful for our staff if we received a notification when someone tagged us in a message. I assumed that's what the program did, since we can select which people are relevant to each tag, but it does not. Thanks.
7 votes -
Turn off text messaging for specific users
I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees
3 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Treatment Plan Reminders
Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!
7 votesThis will take a while to complete, but work is under way to move forward!
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Filter "Undeliverable" Text Messages
With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
Thank you!5 votes -
Add as New Contact (Text Message Setting)
Please add a "Add as New Contact" option in the settings (ellipses icon) menu of an open text thread allowing the user to add the person they're texting with as a new contact in case they aren't already.
1 vote -
Multiple Statuses that Send Auto Texts for Order purchases
It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Use Office # for OTP verifications.
We used to be able to use our office number for OTP verifications. It was super convenient. It made it easy for us to use 2 step authorization for business accounts without needing to use our personal numbers. It has stopped working. Your tech tells me it just doesn't work. We would like to use it again.
2 votes -
Appointment date and time in Bold
Can you please make the appointment date and time in bold! Thank you
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Making a "Sent" Writeback
Anna Andreyev has requested the following:
I want the writeback of "sent" to come back to their PMS, just like when a message is "confirmed"1 vote -
Patient names on messages
It's very confusing when you call a patient or receive a message from a patient and the message doesn't have the correct name on it. For example I called my daughter in law this morning and the message has my 3 year old grand son's name on it. Other times is has a completely different name on the message that's not even related to the family!
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Scroll bars
Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?
2 votes -
Forwarding weave messages
Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…
2 votes -
Emails to inform us of problems with Weave
I would love to see an email go out to our office when you are experiencing problems and when you expect the problem to be resolved. I waited on hold for 56 mins today for someone to tell me that you are all aware. I am currently on hold again to speak with someone else about the matter. This is taking away value time from me serving our patients.
3 votes -
Cornerstone Integration Gripes
Cornerstone integration gripes:
-Unable to use the reminder feature as Weave is unable to filter by type of appointment in Cornerstone to send reminders to.
-Unable to use the ‘save the date’ feature for same reason.
-Unable to use the missed call text alert as Weave is unable to filter which lines this applies to. There are two lines that are strictly VM lines that we do not want to sent this text to.If at all possible to fix in the near future would be greatly appreciated!
1 vote -
Appointment Length Reminder Option
I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.
2 votes
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