Desktop App
119 results found
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Payment Invoice tells weather swipe or keyed in payment
It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.
1 vote -
Canadian credit card payments
I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.- Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
1 vote -
Saved CC
Would love to have a notification on the patient demo that alerted us of saved CC.
1 vote -
update payout page
Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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multiple recipients for payment notification emails
Please update Weave so that multiple email recipients can be added to the Weave payment notification emails
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Refunds from app
It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Tip
It would be great to have a function where clients would be able to leave a tip for services.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Payments Portal New Column Request
On the payouts list under Payments, Payouts (see attached sample report), PLEASE, PLEASE, PLEASE add a column for the Fees and one for the Net Deposit. I'm a bookkeeper and have the Gross Deposits but need to subtract the fees from each credit card deposit. It takes far too long to open each deposit to get this information.
Having this report would help bookkeepers want to promote Weave to other clients. As this report is now, I would not recommend Weave to any of my clients as this report alone severely increases the time it takes to complete
Thank you…
1 vote -
Email field on refund receipts
Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.
So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.
1 vote -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote -
Payment Input
Hello i thik there should be some type of way that you can input what a patent paid for when they check out
1 vote -
Multiple Payment Notification Emails
A helpful feature would include an additional space to add an email address for notification upon completion of payment.
1 vote -
After Hours VM Access from App
I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes
1 vote -
CVC requirements
Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…
1 vote -
CREDIT CARD TRANSACTIONS
PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!
If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.
ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…1 vote -
Credit Card Posting
I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.
1 vote -
Contact back up options/customize close of day
Overall, Weave is a great system. Just have a couple of suggestions/requests:
1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
2-We would like to customize the close of day…1 vote -
Change receipt font, size and bold
Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.
1 vote -
Second prompt/refunds
We had an overcharge yesterday because it was keyed in wrong. Could there be a second prompt after you click process payment? Maybe prompting are you sure you want to process with cost showing. I realize its an extra step but an extra click would take no time at all. Also when you go to refund an charge in the admin. portal the drop down menu gives you options of why we are refunding and I feel it would help to have one that says overcharge or operator error. Thank You
1 vote
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