Desktop App
486 results found
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Patient Communication Preferences
As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.
Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.
28 votesCommunication preferences is now live for SMS messages! Learn more here: https://www.weavehelp.com/hc/en-us/articles/13890661579291
We will be releasing new functionality a bit later this year to allow users to modify their email reminders.
Best,
Matt Schultz
Weave Product Management
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LInes in use
The only downfall with Weave is that I can't see if anyone else is on the phone. Our old phones would have indicators for each desk so we knew if that person was busy. In a busy office we have 1 person in charge of phones and then back up. But now we don't know when she needs back up.
28 votesIf you are still interested in this feature, our “Presence” service can be configured to do this. You just need to give Weave a call to set it up.
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Phone Directory
Would be great for us to have the ability to add numbers to our directories on our own! Having to call and update with someone else has been difficult.
26 votesWe've made the following improvements to Phone Directories:
1. We enabled the ability for the phone to save input data to our system so that no data inputs are removed upon reboot/reprovision. This means if you use the phone's T9 interface to add contacts to your local directory, they will save. (Finally, I know). This function is currently only working for Yealink devices, but will begin functioning on Polycoms in the next couple of weeks.
2. We've added a Contact Directories feature to the Weave Admin Portal that allows you to
- build lists of business contacts
- apply up to 5 business contact lists to any Yealink device (per manufacturer limitations)
- manage business contacts and business contact lists for all devices in your office
We want to continue to improve your experience with managing your business contacts and how you utilize them throughout your workday. Please continue to provide feedback in…
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Send Missed Call Text to Abandoned Calls
Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!
26 votesWith the recent changes to Auto-Messaging, Missed Call Text is now working for abandoned calls in addition to missed calls. In the future, this will be a filter in order to be a configurable element.
Best,
Matt Schultz
Weave Product Management
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Better management of review invite send times & frequencies
Allow review invitations to be sent at least 24 hours after the patient's appointment. Also, we don't want them to receive the review notifications too late at night.
24 votesWe moved several Reviews settings to Auto-Messaging (Portal > Messages > Auto-Messaging) and with this change there are several options available to you now!
- Flexible send time - send hours or days after the appointment start time at the interval of your choosing
- Filter review requests based on appointment type, appointment status, practitioner, and more
- Send a review request via email
- Add customization to your templates like First Name and Practice Name
Best,
Matt Schultz
Weave Product Management
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Choosing between 2 numbers in one account
Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number
24 votesAs of last week, you can now send a manual text message to any listed phone number - mobile, home, or other!
Matt Schultz
Weave Product Management
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Need Access to Message Archive!
Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now,…
23 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Issues with 'cancel' to unsubscribe
Please remove the trigger word 'cancel' from the list of phrases that will out patients out of receiving text messages. The phrase 'cancel' is often used to cancel appointments and our patients are inadvertently opting out of text messages. Since the phrase "respond STOP to unsubscribe" is in every automated message this seems like 'stop' should be the only response that would halt communication. Please address this as soon as possible since our list of patients opting out is growing daily without their knowledge. Please contact me for multiple examples.
23 votes -
review link via email
Would it be possible to send a review link to patients via email?
23 votesWe moved several Reviews settings to Auto-Messaging (Portal > Messages > Auto-Messaging) and with this change there are several options available to you now!
- Flexible send time - send hours or days after the appointment start time at the interval of your choosing
- Filter review requests based on appointment type, appointment status, practitioner, and more
- Send a review request via email
- Add customization to your templates like First Name and Practice Name
Best,
Matt Schultz
Weave Product Management
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Saving text when answering call
Hello! When you are in the middle of sending a text, and the phone rings, the text goes away and after the phone call you have to start all over. Working in a busy office, that tends to be a hassle when we are constantly receiving phone calls, and trying to send text messages out as well. A suggestion I have, is that we are able to text, and if a phone call does happen to come in at the same time, we should be able to text as well. It would help for us multi-taskers also :) thank you!
…
23 votes -
Removing Tag automatically once a text message conversation has been marked complete
It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not
21 votesThis is now available to all customers in the new Weave experience! Whenever a conversation is archived, all tags are removed automatically. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Fax Drafts
Good afternoon! I would like to suggest a fix for a reoccurring problem; incoming telephone call interrupting the preparation of a new fax, i.e., if the telephone is answered while preparing a new fax, all of the information that has been typed into the fax will be lost and you have to start all over. Your consideration to this is very much appreciated!
21 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Same text # & office#
Using the same number & caller ID for text and phone number. It is so confusing for pt some try to call to the text number and some try text to office number
21 votesThis is now available to all offices in the Phone Settings section.
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Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders
We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.
20 votesThis is now live! In Auto-Messaging, you can adjust the Time Early field (now called 15 Minutes Early) to be any of the following values: 15, 30, 45, or 60 minutes. This is specific to the reminder, so it's possible to have one reminder with a 60 minutes early setup and another with 15 minutes early.
Again, these settings are now in Portal > Messages > Auto-Messaging.
Best,
Matt Schultz
Weave Product Management
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Save the date reminder
PLEASE - we need a SAVE THE DATE option for patients to get a text so that they can add it to their calendar as soon as an appointment is made. This feature is AWESOME !
20 votesDear Weave Customer,
We are excited to announce we are currently beta testing our Save the Date feature that will send reminders to your patients with appointment details after their appointment is created. See our Weave Help page for more details on this feature.
https://www.weavehelp.com/save-the-date?rq=save%20the%20date
This feature is not compatible with all EHR or PMS solutions. Check to see if your software is compatible below.
https://www.weavehelp.com/save-the-date-compatibility?rq=save%20the%20date
If you are interested in getting early access to this feature and joining our beta group sign up using this link.
https://www.weavehelp.com/save-the-date-sign-up?rq=save%20the%20date
Thank you
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Return to Previous (Scroll) Location in List
When I am working on "overdue patients" list to call/text patients to schedule an appt, would it be possible to bring me back to the current patient I was working on rather than taking me back to the top of the list. This especially happens when I make a phone call. It's time consuming to scroll back to where I left off. Thank you, Janet
20 votesWhen a patient or contact is selected in a List, the list will return to the selected scroll location now when navigating away from the list.
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Customize auto reminders | avoid going out on the weekend for Monday and Tuesday appt
This request is for the ability to have the confirmation reminders for Monday and Tuesday, go out on Thursday and Friday not over the weekend. More customizability for reminders would be great!
19 votesWe are currently beta testing a setting which allows you to choose which days automated reminders will send.
We are looking for offices to beta test this feature. If you are interested in being part of our beta group please respond to this email or click the link below to schedule a time to talk.
https://calendly.com/robison/product-research-call
Thank you
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Open appt notification
We would LOVE to be able to do a mass send out when there is a short notice opening to try and get it filled. For exampe: you generate a list of patients that you would like a mass text to be send to at the push of a button. Instead of have to contact each patient and using so much time trying to fill an appt time at short notice. The patients who are interested can be prompted to contact us by phone or reply to the message. It is the only option about other systems that we think…
17 votesWe will be beta testing a Quick Fill feature in the coming weeks. If you are interested in taking part in beta testing please respond to this beta and we’ll let you know when it is ready.
Thank you
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Spanish language reminders
Our previous patient communication software had a feature that if we added a "Medical Alert" in Dentrix as "Spanish Speaker" and the communication software would automatically send the message in spanish.
16 votesDear Weave Customer,
We are excited to announce that we are currently testing our Spanish Reminders feature and want to invite you to join our beta testing group. You can learn more about this feature on our Weave Help page (linked below). If you are interested in signing up for our beta group you can do so using the second link below.
Thank you
https://www.weavehelp.com/spanish-reminders?rq=spanish
https://www.weavehelp.com/spanish-reminder-sign-up?rq=spanish
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download call recordings
download call recordings
16 votesDownloading of individual call recordings has been delivered.
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