Phone Tree additional tracking
Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.
8
votes
Lee
shared this idea
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David Creekpaum commented
It would be great to have the ability to track which Phone Tree options answer/miss calls. Instead of just having a total amount of answered and missed called for the general phone number, it could break down like this:
Ext. 1: 160 answered / 23 missed
Ext. 2: 12 answered / 31 missed
Ext. 3: 9 answered / 0 missed
Ext. 4: 0 answered / 45 missedThis way we could see who is dragging the average pickup rate down/where we need to improve.