Desktop App
35 results found
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Set Reviews platform preferences
To be able to edit the review link sent in the auto text message and not have the option for any other platform
21 votes -
Review Widget
i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .
14 votes -
Auto review texts should not send to patients that have not showed.
The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…
10 votes -
Software Improvements
Hello,
I wanted to make a couple of suggestions that would be helpful in future updates to weave:
1. I would like there to be a way that weave could highlight people who have left a review so that we don't re-send review requests to people who have already left a review.
2. I would like the copy/paste feature to be enabled in the review section, as I re-post reviews on our social media and currently have to go to Google to copy/paste and have to manually re-type the private reviews.
3. I would like there to be a way…9 votes -
allow a photo or logo to be included in review request so client knows who we are
allow a photo or logo to be included in review request so client knows who we are example
7 votes -
middle name
Please add patient middle names so that we can differentiate between patients that have the same name. When I'm looking at our Eaglesoft software, it includes a middle name and if I had the middle name in Weave, I could differentiate without having to go into the patient's chart to find out their age.
3 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
QR option for reviews
A QR code option for reviews would be a great addition for review options for those patients that don't have a google or facebook acount and or can't remember login credentials. We feel this would be more patient friendly
3 votes -
send reviews to multiple people at once
send reviews to multiple people rather than just one at a time. this was a feature but it has been removed after an update. very annoying to have to send the reviews out individually
2 votes -
Want to be able to respond to weave reviews.
Want to be able to click on a weave review and respond to it like a FB or Google review.
2 votes -
Modify Review Request verbiage per patient.
We should be able to modify the verbiage for review requests on a per patient basis, similar to how text to pay requests can be changed prior to being sent. This would be specially helpful if we'd like to request reviews from patient in different languages or to personalize the request to the experience.
2 votes -
private reviews
It would be great to be able to have the private feature option be at the top even if google and facebook are linked. Clients are hesitant to submit a public review or don't have a google/facebook account. Since it's not at the top, it can be easily disregarded.
2 votes -
Private Reviews Need Reply Options
As it stands right now the private reviews let the reviewer know that the review can only be seen by the office, but it doesn't tell the reviewer that the office cannot respond to private reviews. Office is wanting to know if either there can be an option to respond to private reviews or if we can change the text on what is said after leaving a private review to include that the office cannot reply to the review.
2 votes -
eClinicalWorks
Hello,
We are interested in using the automated reviews feature for our patients. However, I have contacted support and Weave is not currently able to integrate with our operating software of eClinicalWorks. I would like to request for Weave to check and see if they can reach out to eClinicalWorks for integration. We would love to be able to optimize the review feature of weave and help us streamline the review process.
Thank you for considering our request.
Lubbock Primary Care2 votes -
Have the review button on the automatic review sender available to link to your website instead.
On Review sending automatic reminders, we should be able to customize the button that is automatically generated. It would be nice to direct them though our website so our reviews can be monitored through our program.
1 vote -
Select from multiple links for review page landing
We have multiple providers at our office, I would love to be able to send a link to land the client to the provider they saw to increase the providers individual review score.
1 vote -
Restrict access to who can respond to reviews
Toggle option for staff members either granting or restricting access to the ability to respond to patients reviews.
1 vote -
Adjustable frequencies for review requests
customize timeframe for review requests to be sent out (adjustable number of days/months between requests)
1 vote -
Review and Respond
It would be very helpful if there was a direct link from the patients' reviews (not the Google or FB) to the patient's text option so it would be easy to respond to their review! :)
1 vote -
#DND# Option for Reviews
The ability to bypass review requests sent to patients who were unhappy with their visit. Oftentimes these reviews are left by disgruntled patients who did not have a bad experience, but rather did not understand something or are upset about something outside of the control of the office. Would be nice to be able to add #DND# to the appointment exclusion type.
1 vote
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