There needs to be a way to see the list of unsubscribed individuals, so that we can remove their e-mails from our system. It doesn't make sense for it to tell me how many unsubscribed if I have no way of removing them.
Nicole Lucier commented
Yes, because Sycle does not completely sync with Weave where it will uncheck the Sycle email option so that we know a patient has opted out of emails in general. Also, we often use the opt-out feature for texts to determine if a patient is deceased or otherwise needs to be made inactive in our office management software.
Alanna Koltermann commented
Natick Eye Care, s00052897, would also like to be able to see the list of emails that unsubscribed from the email marketing campaigns so they can follow up with patients another way.
Erika Menes commented
1. When someone unsubscribes from your email marketing, be able to see who unsubscribed.
2. In the email builder, be able to insert photos and links, and have more editing options for text (font, size, color, etc)
3. Reflect the number of unsubscribers in the recipients selected number.
Melissa POC commented
Agreed, it would be very helpful to have a list of the patients who opt out of emails or texts so that we can mail physical reminders to those patients or make calls.
Emails: When you send a mass email you should be able to see which patients unsubscribed so we can reach out and get feedback from them as to why they unsubscribed, and to make sure that we don't add them to any other emailing list. (some offices also don't use Weave to send emails so they don't actually unsubscribe in our database.)
We would like to be able to see which patients have unsubscribed from the Weave e-mails--both appointment reminders and the Marketing campaigns.
Hetel Bhakta commented
I would like to have access to a list of the people that have unsubscribed from the mass email list.
Allan Panzer commented
It would be nice if I could see the emails I sent from mass marketing
Also it would be nice to see who unsubscribed.
Stacey Office Manager commented
During a call to Weave today, it was brought to my attention that there is no way to see patients who unsubscribed to a marketing email. This information is very important for our office to track and would ask you to investigate this further to have the data available for us.
You can reach me by email:
StaceyTsmiles@aol.com or 718-984-7700
hi, i have a suggestion, can we please make it available to see who unsubscribes from out marketing emails? thank you.
Please add a process so that we can see who has unsubscribed from emails.