Desktop App
148 results found
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Voicemail overrides
It would be very helpful if the voicemail override was accessible by any employee, admin employees aren't always in the office when this feature needs to be used.
1 vote -
Recorded message on demand
Recorded message playback on demand. Our previous phone system allowed us to record messages and save to a line key on our phone. During a call whether we reached a live person or their voicemail, we could press the button to play the message and just hang up and the message would continue to play. Some patients are fine with text messages, but we prefer for some of these messages to be a warm voice message, particularly if it is a patient's first contact from our office, or they may not receive texts.
These messages could include: we received a…1 vote -
Allow us to disable the save option after sending a voicemail to another extension
When transferring a voicemail to another extension, it currently saves a copy in your voicemail box. We are interested in having the option to disable this feature. This way, when a voicemail is transferred, it won't save a copy in your voicemail box, and it will be sent directly to the designated extension. With our daily volume of 30-100 voicemails, the initial sorting process is challenging enough, and having to sift through saved voicemails that have already been listened to adds to the complexity.
1 vote -
Phone calls ring through your Bluetooth device and not on the phone
Phone calls ring through your Bluetooth device
1 vote -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
1 vote -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote -
Transfer a call to a given extension but with the option to send it directly to the ext's voicemail without first ringing the phone
The person's transferring the call would have the option of sending to the extension phone to be answered now or directly to the extension voicemail for a callback.
1 vote -
Mobile App Caller ID - Calling out from App does not reflect caller ID from the office you are logged in to
For multi office users. If we call out of the app, the caller ID on the patient we are calling should reflect the office we are logged into.
1 vote -
1 vote
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Voice mail
We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.
1 vote -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
Weekend Phone Tree
I need to have a different phone tree set up for weekends. Currently, I have to manually switch it out every Friday and every Monday. We have a different person on call on weekends than is on call during the week. If we forget to change it over, the emergency calls are going to a phone that is not in use. As you can imagine, this is a big problem. It seems that it should be easy to automate that.
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
Outbound number selection- NEEDS DEFAULT OPTION!
Please discontinue the NEW feature requiring us to input "Select outbound line". We make hundreds of phone calls a day and ONLY want our outbound calls coming from the main line. Otherwise, clients do not pick up. We have a dozen employees and they will not remember to pick the "Main outbound line" with each phone call. If the feature can't be removed for our business, please make it possible to pick a DEFAULT outbound number, so we can pick our main number.
1 vote -
department
Ability for phone to display what department the incoming call is coming from right now we use different ring tones per different departments but it would be nice if there was something visual as well to depict the department on the phone. We use different greetings for one department that's why its important for us.
1 vote -
Changing the message when out of the office
Please, please, please bring back the old way to change the out of office message! It used to be so simple in the portal. Now it seems like it takes 10 steps for what used to take 2! It is so much more difficult! Office hours also used to be easier to change. The main line, phone tree, etc! So confusing and unnecessary! Keep it simple for us please!
1 vote -
More Departments
Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.
1 vote -
Outbound Number swapping
Office is wanting to join Unify and setup a centralized call center that will both receive, make, and transfer calls for all of their offices. But they want their staff members to be able to switch the outbound caller number each outbound call. They don't want to have to call Weave to change the outbound caller # on each device whenever they need to switch #s
1 vote -
tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Dolphin PMS call pop integration
What department are you in?
Sales
Which Feature does this pertain to?
Phones
What area of the Feature?
Phones/Reminders
What pain points/suggestions does the office have?
I spoke to an office who uses Solution Reach and the biggest hang up on not moving forward with Weave is that we don't have a solution in place that they currently use for for Reminders/Confirmations. They have a feature now where if a reminder text is not able to go out because it's a landline, they will automate a phone call that begins with a recording from the office stating they are calling…1 vote
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