Desktop App
119 results found
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Credit card batch cycle
Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…
7 votes -
Email field on refund receipts
Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.
So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.
1 vote -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote -
Payment Input
Hello i thik there should be some type of way that you can input what a patent paid for when they check out
1 vote -
Payment User IDs
When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.
2 votes -
Billing Ideas
It would be really nice if when payments come in they would be different colors if they are paid in office or paid via text. Or even have two different areas for those payments to keep them separated more easily since they are different fees.
Also, It would be nice to have a place to mark that it was posted on the actual app and not just in the Admin Portal. The Admin portal is nice for End of month, but it would be nice to have it on the app for a daily check for staff not just managers/owners.
3 votes -
Incorrect payment fix
If a payment was collected on the wrong patient by mistake, there is no way to correct this.
2 votes -
text receipt
Offer a text option for credit card receipts.
2 votes -
Multiple Payment Notification Emails
A helpful feature would include an additional space to add an email address for notification upon completion of payment.
1 vote -
After Hours VM Access from App
I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes
1 vote -
Weave payments
1: online payments through our website
2: Ability to refund a patient without having to charge their card first
3. batch card machine payments at the end of day
4. auto record card machine payments on website2 votes -
CVC requirements
Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…
1 vote -
CREDIT CARD TRANSACTIONS
PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!
If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.
ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…1 vote -
Credit Card Posting
I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.
1 vote -
Contact back up options/customize close of day
Overall, Weave is a great system. Just have a couple of suggestions/requests:
1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
2-We would like to customize the close of day…1 vote -
Change receipt font, size and bold
Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.
1 vote -
Second prompt/refunds
We had an overcharge yesterday because it was keyed in wrong. Could there be a second prompt after you click process payment? Maybe prompting are you sure you want to process with cost showing. I realize its an extra step but an extra click would take no time at all. Also when you go to refund an charge in the admin. portal the drop down menu gives you options of why we are refunding and I feel it would help to have one that says overcharge or operator error. Thank You
1 vote -
Notification: New Payment Received
There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.
79 votes -
Text to Pay - Auto Reminders
wants an auto reminder for the text to pay feature
20 votes
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