Only send reviews after certain exam types
It would be very helpful if the auto review prompts could be set to only go out after certain exam types. We have turned Reviews off and are considering discontinuing it because it doesn't work for patients coming in for weekly therapy appointment or contact lens follow ups to be getting review requests after these appointments. Patients are getting annoyed when they get these review request texts every week after their appointments.
Kimberly Wilmering commented
We would like the option to send reviews to certain appt types in the template so patients coming for retainer repairs, comfort visits, etc. do not receive one. It would also be great to be able to set a time frame so they only receive one every 6 months. Our old system was set up this way and it keeps patients from getting annoyed with too many requests.
CEC Office commented
This! We are also scheduling for optical. Plus a patient may return 2-3 times for contact lens follow-ups or office visits. Sending them a review request each time they come in is too much. It should be an easy change to send review requests only for selected exam types. We are unable to take advantage of automatic review requests until this is available.
Danielle * commented
We would like to send auto Google review texts to our patients coming in for New Start appointments, or to their Ortho adjust 1st appointments. It would be great to have this feature. Thanks, Danielle.
Jenny Chan commented
Reviews for specific appointments ONLY: It would be really awesome to which appointment TYPES would receive Review Links. With COVID, many patients have to schedule optical pickups, browsing, adjustments, etc. and patients shouldn't get spammed a review link for EVERY appointment. It leads to lower retention rates for text opt-in, and really creates a significant spam atmosphere. Please consider ASAP!