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  1. GET NEW HOLD MUSIC

    Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??

    1 vote

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  2. Hold

    Hello!
    In our office things can get very busy very fast and one of our top priorities is to be able to answer all calls, and if we miss them we call them back ASAP. That being said, when several patients are calling at once, I'm not always able to cut off the patient I'm speaking with to switch over to the other incoming call to place them on hold. Not to mention that this would be rude and look bad for our business if we had to do this several times per call. So what I'm suggesting/requesting is a…

    1 vote

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  3. LINK PHONE TO MOBILE DEVICE TO KNOW USER

    ALL OF OUR PHONES DO NOT HAVE A COMPUTER ASSOCIATED WITH THEM IE STAFF RM
    THEY WORK TO MAKE CALLS FROM A CONTINUING CARE LIST HAS PHONE NUMBERS ON LIST AND IS UPDATED MANUALLY OUR DENTAL LAB HAS NO COMPUTER WOULD BE TO DIRTY ENVIROMENT FOR COMPUTER TO LINK TO PHONE CAN WE LINK TO MOBILE SMART PHONE OR TABLET

    1 vote

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  4. Multi Phone line roll over

    We have 2 Drs in our clinic. One Dr likes his phone to be rolled over to his cell phone which causes the other Dr's phone to also roll over to him. When a new patient calls- we can't tell which line they called in on. Is is possible to have the two phone lines separate so we can roll only one number over?

    1 vote

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  5. Reminder Option

    Can you please do phone call reminders as well.

    1 vote

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  6. random family name pops up when a patient calls

    1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

    Below was my on boarders response:
    I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the…

    1 vote

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  7. Limit # of inbound calls

    The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!

    1 vote

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  8. Call Loop

    I would love to be able to keep my calls on a continuous loop, in the order they called in, until we can answer the phone call. Similar to calling a big corporation, you do not have the option to leave a voicemail, you simply remain on the line until someone answers. Would be awesome to have music playing instead of a constant ringing sound and be able to periodically have it say something about remaining on the line calls are answered in the order received.

    1 vote

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  9. Ability to listen in on phone calls in real time.

    The ability to listen in on phone calls is real time for training purposes. On a separate hand set you can hear the phone call (ideally this second phone is muted.) so that the person on the first phone can be coached.

    1 vote

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  10. Break times and more control

    In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice…

    1 vote

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  11. Ring tone

    There needs to be a different ring tone for on hold calls than when the phone is actually ringing.

    1 vote

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  12. Issues with lines on hold and them ringing back

    Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.

    It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.

    When a hold line is ringing back, it…

    1 vote

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  13. problems

    neither of our phone lines work, again. This is a huge detriment to doing business.It happens several times a year and I will soon have no choice but to cancel your service. Can tech support call me on my cell 585-734-4659

    1 vote

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  14. VM bypass

    Are office hrs are listed for the general public but I am here earlier. I would like to have a code or something to bypass the VM and ring into the office for employees who may be late, sick etc.

    1 vote

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  15. Custom User Access

    Suggestion: allow advanced team members access to listen to phone calls!

    1 vote

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  16. VOICEMAIL

    iN OUR ADMIN PORTAL GRETING SCHEDULES FOR OUR OPEN SELECTION, WE HAVE "SEVERAL CLOSED" SELECTIONS. CAUSES CONFUSION DUE TO OUR PHONE EXTENTION RINGING. CHANGING NAME OR REMOVE CLOSED PORTION WOULD HELP OFFICE

    1 vote

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  17. Better "Delete" phone number in the dial pad so you can call the next person

    Delete phone number in the dial pad - not have to do back space a bunch of times before calling the next person. When I have to work off of my cell phone it slows me down to have to back out of each number one digit at a time before dialing the next number.

    1 vote

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  18. Record extension to extension (interoffice) calls

    Record extension to extension calls between employees. Many times, these are transferred calls, messages, or assigning tasks. Recording these type calls is a great training opportunity, as well as a safeguard to ensure our company culture is practiced throughout our offices.

    1 vote

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  19. Missed Call Text

    It would be nice for a specific extension that just leave messages to not get the missed call text. They are just repeating what they said on the voicemail. It makes double the work because now 2 people are working on the same thing.

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