Hello!
In our office things can get very busy very fast and one of our top priorities is to be able to answer all calls, and if we miss them we call them back ASAP. That being said, when several patients are calling at once, I'm not always able to cut off the patient I'm speaking with to switch over to the other incoming call to place them on hold. Not to mention that this would be rude and look bad for our business if we had to do this several times per call. So what I'm suggesting/requesting is a feature where all callers get a verbal message(directly after dialing our phone number) thanking them for their call and letting them know that someone will be with them shortly, and are promptly placed on hold until one of our staff members is able to answer the call.
As a small business, we value the time and interest of all our patients and would like to be able to handle our growing patient population as well as possible. I believe Weave can accomplish this for us and we look forward to this becoming a feature in the near future!

1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

Below was my on boarders response:
I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the head of household

In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice to be able to set at least 2 or 3 break time for a day. Also with our previous phone system I had the ability to set which extensions would receive the incoming calls. With you system I have to contact you to set up who receives the calls when the system is set for a break. If I want to change who will take calls while I'm on break I have to get with support to have it changed. this also is very inconvenient! This is gives me very limited control. We have a very large practice with 20 phone lines. I would appreciate you thoughts on giving us more control and more options for break times. Thank you!

Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.

It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.

When a hold line is ringing back, it rings back with the caller's number on the screen. If there was a way for it to be set up so that we instead know what line is ringing back, that would be far more helpful for a busy office. There have been plenty of times when it becomes quite chaotic as we're trying to get to our lines, which we are unable to because they are ringing back, while multiple lines are ringing back to us that we don't know which line it is ringing for us to answer. I understand that the 1-minute ring back time is something that our clinic had chosen to set up so that no lines are left forgotten, but it is proving very frustrating when we are dealing with several lines at the same time.

If you have any questions or any advice for me, I'm reachable at 734-326-6699. Thank you for your time.

Have a good day.
Cheri