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  1. Call ID to appear when taken off hold

    It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.

    2 votes

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  2. Lower hold music volume

    We have had numerous complaints about how loud our hold music is. It would be great to have the option to lower it.

    2 votes

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  3. Call Queue feature

    PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.

    2 votes

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  4. Dentrix Auto Dial

    Dentrix has an auto-dial feature that allows us to click on a phone number to be automatically dialed on our phones. This Dentrix feature does not work with Weave. It would be a major time saver when reaching out to our overdue recall patients.

    2 votes

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  5. Making Calls through Mobile App

    Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.

    1 vote

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  6. Phone Volume

    It would be nice if we can keep volume preferences saved daily instead of resetting when the phone sync.

    1 vote

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  7. Support/Extension for Weave Unify Clients

    When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.

    1 vote

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  8. Toggle Phone Tree On/Off

    We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks

    1 vote

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  9. Identify URLs and ports for Data Sync and phones

    I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?

    1 vote

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  10. Weekend Phone Tree

    Please add a "Weekend" Phone Tree option, in addition to the "Evenings" Phone Tree.

    1 vote

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  11. Notifications for apple watch

    Please make integration with watch with notifications of texts. Please allow for customization of notifications ie. texts but not phone calls or fax notifications on watch.

    1 vote

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  12. added call queue feature

    Call Queue:
    an increase in the amount of extensions you can have in a queue instead of just ten extensions maybe twenty for larger offices. even the ability to answer the phone even if your extension is not listed in the queue

    1 vote

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  13. More Efficient Call Tree

    The call tree system, as it stands, is completely inefficient. Requiring an admin to add a user to the call tree is just adding extra steps. Why not allow normal users to add themselves to a phone tree? In addition, make this feature usable from the desktop app rather than the admin portal.

    Companies with multiple locations would benefit greatly from this flexibility.

    1 vote

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  14. Phone calls dropping

    Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.

    1 vote

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  15. recordings

    The call recordings are very hard to navigate. Can you add filtering by Type (Inbound/Outbound), Office User (Rep name), and Result (Missed / Answered) ?

    1 vote

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  16. Recent Calls filtering

    There should be options to filter the call list. For example, filter by answered only or placed only, name of person who placed or answered the call, greater than X minutes, calls between certain hours, etc. Right now the only filter is All or Missed Calls.

    1 vote

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  17. Recent Calls list

    In version 7.28.X, each call had 2 lines: 1) name (or phone #), 2) Answered by or Placed by. Since version 7.32, that has changed to 3 lines: 1) name (or phone #), 2) # called from, 3) # called to. Not only does the 3 lines take up too much space, but also the called to number is useless if your office only has one number. Now in order to see answered by/placed by you have to click on each call. The mobile app version still has the old 2 line per call. Why did you guys change the…

    1 vote

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  18. Intra-office call logs

    It would really be helpful to be able to access call logs between office extensions. Both call logs and call recordings.

    1 vote

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  19. Voicemail navigation from phone

    We would like the ability to maneuver through voicemails from the desk phone easier. Keys for skipping forward and skipping back would be very helpful to get to the message you want to listen to. Additionally, the ability to skip the new messages and go directly to the saved messages to find a specific one that had been saved. While some of this can be done on the desktop interface, voicemail groups don't show up on that interface, and there are some locations that use the phone, but don't access the desktop app.

    1 vote

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  20. Disable Call Recording Involving Numbers Listed in a "Do Not Record" List

    I know the Admin user role is able to listen to call recordings, but it would be nice to specify a "blacklist" of numbers that Weave should never record conversations from. For example, when the doctor gets a phone call from their spouse's number (555) 555-1234, have the ability to add (555) 555-1234 to the "Do Not Record" list, so all users with the Admin role are unable to listent to the doctor's private conversation, while still being able to listen to other phone conversations involving phone numbers that are not on the "Do Not Record" list.

    1 vote

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

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