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  1. Recorded phone calls to transcript

    Have the option to turn recorded phone calls into a transcript.

    2 votes

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  2. Closed Message

    We just got our phones this week and I am being told that I can't change the number of rings for our closed message. There are days that I am here when we are closed and would like to be able to answer before the phone going to voice mail. It would be great if we could add a feature for that.

    2 votes

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  3. Call ID to appear when taken off hold

    It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.

    2 votes

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  4. Lower hold music volume

    We have had numerous complaints about how loud our hold music is. It would be great to have the option to lower it.

    2 votes

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  5. Dentrix Auto Dial

    Dentrix has an auto-dial feature that allows us to click on a phone number to be automatically dialed on our phones. This Dentrix feature does not work with Weave. It would be a major time saver when reaching out to our overdue recall patients.

    2 votes

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  6. Ability to Purchase Phones Outright

    We would much rather purchase our phones outright from Weave instead of paying a monthly fee for each new phone.

    1 vote

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  7. Must have feature

    I went to a conference this weekend and was told by another similar company from yours of a feature that they have that is beneficial to our office. So basically they do everything that weave does but the difference is that they have a voicemail recording of the doctor and it calls all past due patients. For example, we would record our doctor voice and it would dial the patient's number, ring once and go straight to voicemail. The voicemail would be the doctors voice stating that he hasn't seen them and that they need call our office to get…

    1 vote

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  8. Voicemail search

    We should be able to search for a number in the voicemails or have an icon that shows that the same number has called multiple times and make it easier to delete.

    1 vote

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  9. Urgent voicemail

    If the voicemail is urgent there needs to be a icon or something that indicates it's urgent.

    1 vote

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  10. Edit button for After hours recording

    I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…

    1 vote

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  11. WorkGroup tab

    It would be fantastic to have WorkGroup tab in the Phone/Voicemail portion of Weave Desktop App so our workgroups can access the voicemails easier as well as see that there are voicemail(s) to address.

    1 vote

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  12. Ability to transfer calls to mobile

    Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.

    1 vote

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  13. We need to see when a call recording has been deleted-- at least the phone data if not the actual recording. Also, who deleted the info.

    I need to be able to see that there was a phone call made or recieved, even if that call recording has been deleted. I also want to know that the recording has been deleted and I want to know by whom it was deleted. This is particularly important since I am currently dealing with the question of whether I may have accidentally deleted a phone call or if a staff member may have deleted a recording in a misguided attempt to hide an error. Since I have already heard the recording I am very much aware that it is…

    1 vote

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  14. When people call and leave a voicemail or text

    When people call and leave a voicemail but also send a text message, could you have a little alert that shows how many voicemails there are and texts. And we can filter the voicemails to look for just that specific number just like the text. That way we don't have to scroll one by one through the voicemails.

    1 vote

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  15. Making Calls through Mobile App

    Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.

    1 vote

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  16. Phone Volume

    It would be nice if we can keep volume preferences saved daily instead of resetting when the phone sync.

    1 vote

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  17. Support/Extension for Weave Unify Clients

    When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.

    1 vote

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  18. Toggle Phone Tree On/Off

    We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks

    1 vote

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  19. Identify URLs and ports for Data Sync and phones

    I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?

    1 vote

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  20. Weekend Phone Tree

    Please add a "Weekend" Phone Tree option, in addition to the "Evenings" Phone Tree.

    1 vote

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