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  1. Different Ringtones

    When one phone in the office is calling back to another one (like using the extensions) it would be nice to choose a separate ring for that so incoming calls don't sound the same as when one person is calling back to another.

    2 votes

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  2. back to phone tree from voicemail

    Give the option to get back to the phone tree if the patient ends up at a voicemail.

    2 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. Requested Calls / Voice Mail Enhancements

    It would be nice to have the following additional features added to the voice mail functionality:

    In the app
    1. Internal forward to a specific person (this can be done on the phone, but not the app).
    2. The ability to pin/star/highlight important voice mails.
    3. For non- EMR users, within a call or voice mail, create a button to automatically to create a profile that captures the callers phone number for an unknown caller.

    In the Admin portal
    1. Be able to search/ filter by user name.
    2. Be able to search/filter by extension number.
    3. Be able to…

    2 votes

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  4. Call waiting time notification

    Please work really hard at getting a "queue viewer" type of set up where you can view how long a patient/ customer is on hold for or what your wait times look like. This is a very important phone feature and a must have for busy offices, like ours. Not having this feature has really been difficult and we have only been with Weave for a full day.

    2 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. Emergency / After Hours calls & texts

    Would love if there was a great system within Weave for emergency calls/texts. Right now on our voicemail we direct patients with emergencies to call a separate number which is managed by google voice. But it would be great if there was an internal system within Weave that would manage after-hours calls and texts which can then be sorted and prioritized according to urgency at nights and weekends for the doctor or on-call staff to review without having to sort through everything.

    2 votes

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  6. AUTO PHONE CALLS

    Automated phone calls for recall and appointment reminders.

    2 votes

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  7. Audio Downloads

    Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.

    2 votes

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  8. Give actionable features to Voicemail

    allow users to have the same functionality with voicemails as they do with text messages - actionable vs. all, marking completed, and archiving instead of just deleting.

    2 votes

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  9. Search Feature to find a call by # or name.

    We would like to be able to search placed and missed phone calls by the # or patients name, instead of having to scroll through the entire list and not seeing the call. Also, there seem to be some bugs still where certain calls are not showing up at all. These changes/fixes would be very much appreciated.

    2 votes

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  10. Mobile App User History in Admin

    It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!

    2 votes

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  11. Paging adapter (algo 8301) support

    I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.

    2 votes

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  12. Detailed Missed Calls Report

    Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

    2 votes

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  13. internal extension to extension recording

    I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.

    2 votes

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  14. On hold ring back

    Is there a way to change the ring tone for calls that are on hold. So we can tell the difference between the incoming calls and the on hold ring back calls?

    2 votes

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  15. Voice Recording

    We would like implemented for our practice a outgoing voice recording feature. Currently we have a prompt that notifys all our incoming callers that "this call may be recorded", but we would like that same feature for calls we make outbound from our clinic.

    Thanks so much
    Frank
    Animal Clinic of Milford

    2 votes

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  16. Multi-Voicemail Availability on App

    It would be wonderful to be able to access other mailboxes from the app. Currently, our office has a general mailbox, an Rx refill mailbox and an after-hours/emergency mailbox. Any time we get a call after hours, we get a text that redirects us to a website where we have to login every single time (twice for some reason). It is just a bit of a hassle compared to being able to check it right from the app where we can see the name of the client and everything.

    2 votes

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  17. Fixing the "floating" hold issue

    We can have 6 to 8 calls at once.
    Our lines are labeled Hold 1 through Hold 8

    We need calls to stay on the Hold line they are first parked at throughout the duration of a call.

    Right now Mrs Smith could Call in for Dr R and be placed on hold 1 while reception looks for Dr R.

    Assume 4 calls come in at the same time (Happens daily) and the receptionist looking for Dr R picks up hold 1 and tells the client to give her a few more minutes. That call can become Hold 4 Hold…

    2 votes

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  18. Recorded phone calls to transcript

    Have the option to turn recorded phone calls into a transcript.

    2 votes

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  19. Closed Message

    We just got our phones this week and I am being told that I can't change the number of rings for our closed message. There are days that I am here when we are closed and would like to be able to answer before the phone going to voice mail. It would be great if we could add a feature for that.

    2 votes

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  20. feedback changes

    how can we tell if any of the suggestions made to the feedback forum have been implemented?

    2 votes

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