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  1. Online Scheduling Analytics

    Please add analytics and have them tied to emailing the office. For example: they'd like analytics based around Scheduling requests from Online Scheduling, or when someone clicks on the online scheduler, etc.

    1 vote

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  2. Dedicated Message Template page

    Dedicated place in the app to manage message templates aside from in a Conversation message thread with a patient or contact. The only way to create, edit or delete right now is to first go into a message thread and select the message template icon

    1 vote

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  3. 1 vote

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  4. Payments via Fax

    *What department are you in? * Support

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have? * Offices uses weave payment terminals and are struggling to input insurance payments that are sent via fax with digital credit card info, states that it is not just insurance companies, as they receive lab payments that don't fall under a patient profile. Would like to be able to use weave terminals to maually enter these numbers but the app is not configured to receive payments in this manner as…

    1 vote

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  5. forms and quick fill

    I would like to be able to respond to my patients that leave reviews through Weave. I can respond to google reviews but not Weave reviews.

    When will Medical Hx auto populate into Eaglesoft Med Hx?

    Are there medical release forms that I can add to my forms?

    Quick Fill- I wish the list would not hop to the beginning of the list when I am looking at a patient's note. I wish I could return to the exact place I was in the list after checking a note.

    1 vote

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    0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Urgent voicemail and Voicemail serach

    On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.

    1 vote

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  7. CE Credits available

    None of those drop down options work. This is a Weave System suggestion since Doctor CE's are abundant, but NOTHING for Opticians????

    Why do you only offer Doctor Videos for CE credits, even ones created by ABOC personnel? Why are they options for all the Opticians that also could use free CE credits to continue their ABO Certification? It would make us more likely to be engaged in training, that's for sure. We would make time for that.

    1 vote

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  8. Chat reply to previous chat

    Is it possible to link or tie a response back from a previous chat. many times there are multiple chats and it would be helpful if people have the option to tag a reply back w/ a specific chat as reference.

    1 vote

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  9. Hold Music - more options to utilize multiple media library items

    Would like more customization options to use multiple items from media library with Hold Music. Example: we have different topics that we have different doctors and other team members record messages on and we would like the option to combine different messages and switch out the order, etc instead of having to have those recorded as a single media file

    1 vote

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  10. Recorded Call Filters

    need to be able to filter recorded calls by (but not limited to):
    1. Inbound
    2. Outbound
    3. Missed
    4. Abandoned
    5. Team Member that called or answered

    1 vote

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  11. payments

    There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:

    -make required…

    1 vote

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  12. Text to Pay Balance

    *What department are you in? * Onboarding

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have?
    * This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter…

    1 vote

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  13. Choose folder for insurance verification reports

    I'd like to be able to save insurance verification reports to the folder of my choice in the Dentrix Document Center, rather than defaulting to "Patient Insurance Information".

    2 votes

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  14. Daily Report of the total Actual Paid Invoices and Refunds

    The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.

    1 vote

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  15. Marketing

    Auto text setting when out of office option
    Marketing:
    Reporting - who unsubscribed, view who clicked/interacted
    Import new non patient emails
    Sign up for newsletter
    Templates - more than 1 photo, insert link, insert document
    Why is there a limit to campaigns?

    1 vote

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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Online Scheduling

    What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.

    1 vote

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  17. Online scheduling request for DOB should also come through on the request

    Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!

    2 votes

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  18. Text Preview time is accurate

    Text Preview should be accurate -
    When setting a reminder or recall with text - it should not default to 10 days it should say 6 months or 1 year or what the time frame is

    1 vote

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  19. Sync 2 office locations under google reviews

    We operate 2 locations off 1 weave account due to 1 office being open at a time. Can you please make the ability to have both office locations sync under the google reviews so it will pull from both locations under google?

    1 vote

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  20. Notes- pop up when they call

    Have any "notes" put under clients pop up when they call- i.e if we have a client that is alerted for not scheduling any future appointments it will be visible when they call

    1 vote

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    0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →
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