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  1. Phone Display after hold and Options after connected

    1. Please allow the phone (Yealink) to display the original phone number/name of the person who called before they were put on hold. What displays now after call is put on hold is Park 6001 and is not helpful. 2. When calling out, please allow the display to continue to show the numbers pushed after the phone is connected. This allows us to see what selections were made while selecting from an automated system. Thank you!
    1 vote

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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Update Patient Name on an Invoice

    ConfiDental Beverly Hills, s00091152, would like to be able to edit the patient a payment was processed under. For instance, if the correct card and email were used in a payment, but the wrong patient's name was selected, there is no way to correct the bookkeeping side of that. Office has to refund and start over or make note of it.

    1 vote

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  3. Make the forms link a hyperlink in e-mails

    When I sent forms via e-mail they have to copy and paste the link, it does not show up as a hyperlink. Please fix this.

    1 vote

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  4. Forms language translation

    We have many Spanish speaking patients. It would be helpful to have an option for the forms to translate to other languages. This would be incredibly helpful when sending new patient paperwork.

    1 vote

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    0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Failed fax

    One of our weave team members faxes do not go through. Only she has this problem none of the other team members have this problem with there desktop accounts.

    1 vote

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  6. incorperate yelp reviews to weave

    add option to leave reviews through yelp

    1 vote

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  7. More info on emailed responses from recall reminders.

    Date of birth of phone number on the email responses from recall reminders.

    1 vote

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    0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Making Calls through Mobile App

    Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.

    1 vote

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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Broken hygiene appointment fill in

    Lighthouse has a great feature that automatically generates a patient list (off of continuing care) for contact to fill in broken hygiene appointments. It is a fantastic feature that makes filling hygiene openings very efficient.

    1 vote

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    1 comment  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Task management function

    The follow up function is a great feature but it applies to patient follow ups. There are many tasks/follow up items that staff members have to manage. Many of these are generated in team chats. However, there is no way to capture and aggregate them in Weave. This is a big miss/big opportunity. A simple integrated task management application would be a great help and big differentiator for Weave. If tasks could be linked by staff member and patient that would be ideal. But, any task management function would be a big help.

    3 votes

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    0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Search function for team chat

    Search function for team chat

    1 vote

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    1 comment  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Online Scheduling/ Web Assistant: require information to schedule

    The office would like to make it so patients must enter certain information to be able to schedule an appointment online. information such as: their date of birth and insurance information.

    1 vote

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  13. stop fax after sending

    when sending a fax be able to stop it after you hit go just in case you forgot to att something or did the wrong fax #

    0 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Text Message wording change

    The text message sent to patients with the link needs to be able to be edited. It would be more effective if it said "Please fill these forms out prior to your scheduled appointment to better expedite your check in experience."

    1 vote

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  15. Ability to Edit Fax Directory

    I love the new fax contacts, but unfortunately as I was putting in one of the contacts i added the wrong number. I contacted weave help to see if there was anyway to change the contact after it was created and Michelle informed me that it can not be changed right not and to submit feedback in hopes that it would be added soon. Please add editing or deleting current fax contacts! it would be extreamly helpful! Thank you

    6 votes

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    Started  ·  3 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Remove Abandoned calls from analytics

    Remove abandoned calls from analytics. They are showing up as missed calls and the stats look worse than they really are.

    0 votes

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  17. Ability to audit who opens faxes

    Ability to see which weave user opened a fax, text, or online appointment request. This will allow managers and other employees to ensure accountability of any faxes or messages that are incorrect or opened but not responded to

    2 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  18. customize review request landing page

    We would like to be able to customize the wording and logo on the landing page weave is providing for review requests. We plant a tree with every review we receive and would like to let patients know #1 that we do this, and #2 how many trees we have planted so far (We would want to update this monthly)

    1 vote

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  19. text to pay

    I would like to schedule the date and time a text to pay goes out. Like we can do with emails on other software. I prefer to send these out at selected times not just when I'm working on them. For ex. when staff is present with no Dentist, lunch time overlaps, etc... This will allow the staff to be readily available if inquiries arise from the texted bill.

    1 vote

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  20. Allow you to specify the vaccines that are due on email recall reminders.

    Showing what vaccines are due is important info to include when telling clients that their pet is due for vaccines. The texting recall reminder has the ability to add this info but not on the email version.

    2 votes

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