Desktop App
1140 results found
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Caller ID
When placing a call on "Park"- we'd like if the caller ID stayed visible on the screen. With multiple people answering the phone lines & placing the caller on hold, it's just too hard to figure out, where your call was. Often we end up picking up the wrong line & having to explain that to the client. Wastes time & usually aggravates the client. Thanks
1 vote -
The ability to turn off call recording per call.
Would like the ability to turn off call recording on a call by call basis when we are about to take credit card information over the phone. The reason is that it is illegal to record information that includes a credit card number that includes a CVV code (the code on the back of the card)
1 vote -
sensitive information
For calls regarding payments where patients give card number over the phone it would be great if the call stopped recording during that time so no one could go back and listen for the sensitive card information
1 vote -
On the Patient Profile display call history
Show call history including whether or not they left a voicemail.
1 vote -
BETA: Filtering messages to see unread and read but not responded texts.
In the new Beta application, you can only filter read, unread, delivered, and undelivered texts whereas the old app your unread texts and read but not responded texts are filtered automatically.
I want to see an option to see read but not responded to texts. It will be easier to track texts that need a response or not. It's hard to scroll through 10 texts to find a message that you have to respond to. Also please bring back tagging text chains as it help with assigning a task to a team member.
1 voteThis should be done in the next week!
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Payment Writebacks as Insurance Payments
Right now, any payment processed through Weave writes back as an "account payment." There is no way for it to distinguish between a patient payment vs an insurance payment. Adding a button for "Insurance Payment" after clicking "payment" would be extremely helpful. After clicking this button, we should get credit card info prompts, as well as a claim number prompt. Ideally this writes back to Eaglesoft, or other practice management softwares, as payment type: Insurance Payment, Description: Claim number XXXX.
2 votes -
More drag + Drop variables in messaging templates/payment templates
I would like there to be more drag and drop variable options within the messaging templates, and especially in the payment message templates.
Specifically, a "team member" option that will input the first name of the team member sending the message. For payments, the same variables as regular messages would be helpful, as well as a deposit/balance due option.1 vote -
An Option for Private Pay Patients to Bypass Insurance Verification
I think it would be nice to have the patients have another option if they are private pay instead of adding in a blank photo
1 vote -
Text Connect Critical Bug and Duplicate Auto Messages
Patients who use the "Text Connect" widget on our website get a response text message with "{preferred_name}" instead of the name inputted on the form indicating the Preferred Name failover isn't working. A few minutes later they get a second text message by the "auto-messaging" system that pretty much says the same thing again. Not very professional.
1 vote -
Receive payment from patient marked non patient
In open dental we have the option to mark a patient non active or non patient if they have a balance we would like to still run card on their account. If patient is marked anything but patient we are not able to locate them in weave.
1 vote -
Missed call reminder feature
Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.
1 vote -
Save the Date delay
Hi,
A delay before save the date texts being sent out would be amazing for when patients make appointments but maybe move around the time/date quickly. In these relatively frequent scenarios, an appointment is made, save the date is sent, but the patient quickly decides they want another day or time and get another text for the now correct time.If they didn't get the message for a time we can set, like an hour, any changes we made in person can be completed before they receive the text.
1 vote -
List all patients with that phone number in active call screen
When a call comes in, it would be helpful if Weave listed all patients with that number. Weave doesn't always select the correct patient so a list allowing us to select the correct patient and therefore see the correct information would save us a lot of time.
1 vote -
have it show what department missed the call. was it optical, sx tech, finance...
Have it seperate which department missed the call. did optical miss it, was it finance? Right now it just says missed call.
1 vote -
Have Customer Names in Call Records
It would be nice if customer names were included in the call records, instead of just phone numbers. I think this would be helpful when searching through call records as well, instead of just looking for a number, we could search customer names.
1 vote -
Disable HIPAA form for public forms
Due to new clients not appearing in the system for 24 hours, we are sending public forms to collect new client info. We are a veterinary office, so HIPAA compliance is not an issue.
We would like the option to disable the pre-admission form, or customize it in some way. We do not need to know the client's date of birth, among other info, so it looks a little invasive when we ask.
An alternative solution would be to allow sending forms to non-clients the way we can send text messages, with just a phone number.
1 vote -
1 vote
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search conversations or past days
Be able to search past chat conversations by day and not having to scroll though each day. Example: my supervisor sent me a message in the chat box on December 22nd, 2023 and I now need that to go back to that specific day and look at the conversation and clarify it or say "this is what you said.". If I could separate conversations between people that are included in an "office chat" or be able to search conversations by the day, instead of having to scroll through each day when there is over a 100 messages between us in…
1 vote -
forms
there should be a way to send forms to new patient in the forms desk top app and forms web portal without using patient recipient lists. we don't care to use the recipient lint or have one due to our EMR is used with a different software. having to copy the link then go to texting type the number then paste the link takes to long. you should be able to use the desk top app forms section and just type the number in there and attach you forms packet and send.
1 vote -
Voicemail override notifications
Please add the ability to enable notifications (email or text) for when there is a new voicemail when voicemail override is activated similar to the ability to do so for the general voicemail box.
1 vote
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