Desktop App
1416 results found
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Need to itemize rights instead of just roles
Need the ability to give a user ability to listen to recorded calls without having to make them an admin.
1 vote -
Appointment Request
We just signed up for the appointment request widget for our website. However, if a person sends an appointment request, we are not notified on our mobile weave app. This defeats the purpose if we are away from the office for a speedy reply. We were told because we use Chirotouch software, Weave is not integrated with the software and we have to use a CSV file. Thus, the mobile app does not have the 'Request' feature. How can this be rectified? Can we get the appointment request through the 'Text' feature? Is there a resolution?
1 vote -
Job Classifications
Our front staff is classified as Advanced Team Members to give then the ability to roll our phones over to an outside answering service during non-work hours. Our issue is that because they are classified as Advanced Team Members they also have access to Analytics, which allows them to track their co-workers calls answered and placed. This has caused hard feelings between co-workers. WE wish there someway they could have the ability to roll the phones over, but not have access to Analytics. Thanks
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote -
New Statisitic
Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)
1 vote -
Added function to analytics
Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…1 vote -
Revert Phone answer percentages
exclude abandoned call numbers from calls answered and calls missed percentages
1 vote -
Template with dates
The COVID Screening form does not have a date. Did we miss something during the set up? We would prefer a date on the form. Thank you.
Secondly - how can the additional templates be named specificallly?1 vote -
App Transferring
The ability to transfer calls from the cell phone app.
1 vote -
Glasses Notification
In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…
1 vote -
Mobile App Issues
(1) We would like to be able to transfer a call from our mobile app to another extension or another mobile app within our office.
(2) We would like to be able to put a caller on hold from the mobile, while transferring to the other extension.
(3) With mobile app calls, we need a wider range of providers.1 vote -
audit log to track actions in Weave software
You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.
1 vote -
CREDIT CARD TRANSACTIONS
PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!
If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.
ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…1 vote -
Weave Support Chat
I am NOT a fan of the new Weave chat. I would much prefer to wait for someone in a que. I understand typing in a topic so the issue can be sorted but the automated portion is not helpful and a waste of my time as a client.
1 vote -
Undelivered Txt/Email
Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.1 vote -
Contact back up options/customize close of day
Overall, Weave is a great system. Just have a couple of suggestions/requests:
1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
2-We would like to customize the close of day…1 vote -
Intergration
Would like to see patient pictures port over from Eyefinity EPM. We would also like the ability to send custom mass texts to our patients as well as emails. Thanks
1 vote -
Metrics
Hi there,
I need to pull Average speed of answer and Average Handle time or Average Talk Time.
Thanks,
Deborah1 vote -
Weave Admin Portal Reporting Modifications
In the Weave admin Portal I would love the ability to look back farther than 2 weeks. I would like to be able to compare month over month to see the volume of messages that are going out daily. This is especially vital as we are working through the anniversary of the shutdown and the number of patients that we saw in March, April and May of 2020 are drastically smaller than the months previous and I would like to ensure that the modified recall reminders are going out to a wider range of patients.
1 vote -
Change receipt font, size and bold
Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.
1 vote
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