Desktop App
1416 results found
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Form Editing Capability
It would be very helpful if we could have access to edit our COVID questionnaire or if Weave could create a fillable version of our COVID form and link that form to the text messages our patients receive.
Thank you,
Terri Lipps, Office Manager
Woodard Orthodontics1 vote -
Feature under "Lists"
In the weave portal, under the Lists area, there are few options for collections as well as unscheduled patients for recall. In the past I remember that it would break it down further and show the no of unscheduled patients for 6 mo, 12 mo, 18 mo etc.
Also under collections, it would break it down to amount over due by months. For some reason there is filter option but doesn't show the breakdown anymore.
Please add that feature back, it was insightful.
Thanks.1 vote -
Analytics display and data
The color scheme for the font in analytics is unreadable. It is white on light grey. Make the font black please.
Also need metric with total call minutes rather than just number of calls to accurately reflect phone activity.1 vote -
Better "Delete" phone number in the dial pad so you can call the next person
Delete phone number in the dial pad - not have to do back space a bunch of times before calling the next person. When I have to work off of my cell phone it slows me down to have to back out of each number one digit at a time before dialing the next number.
1 vote -
Second prompt/refunds
We had an overcharge yesterday because it was keyed in wrong. Could there be a second prompt after you click process payment? Maybe prompting are you sure you want to process with cost showing. I realize its an extra step but an extra click would take no time at all. Also when you go to refund an charge in the admin. portal the drop down menu gives you options of why we are refunding and I feel it would help to have one that says overcharge or operator error. Thank You
1 vote -
CSV file upload Logging
It would great to be able to tell the dates and times for the CSV uploads so that the administrators in the practice could ensure things were updated properly.
1 vote -
Custom naming fields for CSV Upload
Fields currently available for CSV upload, the majority are not applicable to Veterinary Practices. Please allow for custom display mapping.
1 vote -
Weave-PMS Sync Status
I would like to be able to see confirmation of the most recent sync between my practice management software and Weave's database. I recently upgraded Dentrix from 5.2 to 7.3 and didn't know that Weave had stopped syncing a week ago. I only discovered this by luck when texting a patient and wondering why his name was not showing up, just his number. I would like to either be able to see this last sync data on the app (desktop or ios), on app.getweave.com, or on the server. In addition or alternatively, an automated email to us saying "Weave has…
1 vote -
Missed call text over holiday
Hello. The options for communicating with patients over the Holidays are very helpful. Thank-you. It would be nice to be able to have an option to have the "closed" missed call text to go out without having to change our office hours to closed and then change it back when we return. Thank-you
0 votes -
SMS Emergency Word Recognition
Which Feature does this pertain to?
MessagingWhat area of the Feature?
Inbound SMS triggersWhat pain points/suggestions does the office have?
The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…0 votes -
Not overriding family file
Patients that have the same number as another patient (elderly or minors) is rewriting the family file and appointments for the patient. I think it should not do this. It should go by the name or chart number not the phone number.
0 votes -
User level addition
I need to be able to give staff members the ability to edit the phone tree/media without being able to edit/delete/listen to call recordings.
0 votes -
LISTS NOT HELPFUL
We really would love to be able to filter the reminder lists to only ONE or TWO of our recall options. I am looking at a list full of people that need xrays, but were just in and ACTUALLY DON'T need an appointment, therefore creating more work for me. I can NOT rely on the list. I have to double check EVERY single patient before I send the text....NOT HELPFUL.
0 votes -
Automatically send forms
auto send forms
0 votes -
Choose whose name is shown on a notifications/calls/texts depending on patient status
The following was texted to me by Alison from The Creaghe Crew, Location ID: 36391169-009f-4b60-a3ab-1bd39e62c8d4
"That brings up another question. We have patients, especially kids and old people that use the cell number of their child/kid. We have had it happen that the parent dies or the kid moves away and then when the cell owner (who is still an active patient) calls us, their dead mother's name comes up even though they are inactive. Example mother and daughter. Mother is inactive and whenever daughter calls the name that pops up is the mother's name who is deceased I have…
0 votes -
Improve Existing Client Customer Service
There needs to be a huge improvement on how your company deals with clients after signing them on. We hear from your organization non-stop when you're attempting to sell your product, but when an issues arises it takes days-weeks to hear back from anyone!
0 votes
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