Desktop App
1146 results found
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More info on emailed responses from recall reminders.
Date of birth of phone number on the email responses from recall reminders.
1 vote -
Making Calls through Mobile App
Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.
1 vote -
customize review request landing page
We would like to be able to customize the wording and logo on the landing page weave is providing for review requests. We plant a tree with every review we receive and would like to let patients know #1 that we do this, and #2 how many trees we have planted so far (We would want to update this monthly)
1 vote -
Save us time
Please save us time. You could have used the same login instead of asking me create a new login.
Also I don't want to delete patients from the quick fill list one b one. If I want to clear the whole list I want to be able to do it in one click.
Also I would love to have more than 2 custom messages.
Thanks!
1 vote -
Weave Payment App
Please put the patients names in alphabetical order or date order so when a patient calls we do not have to search for $100 on May 5, 2022 and go through all the patients that paid for that day.
1 vote -
Have Desktop app clear cache regularly on its own
I've noticed that clearing the cache seems to be the recommendation for several recently-reported problems. Maybe that should be something that happens automatically every so often, so it doesn't have to be done manually(?). (Idea as given by client)
1 vote -
Option to Remove Birthday Requirement for Text 2 Pay Attachments
We are a veterinary hopital and we don't typically capture the owner's birthday. However, when sending a text 2 pay request we would like to include the invoice. Your support suggested I just send an additional message with an attachment. However, the attachment would be a PDF and that is not an available type for messaging.
1 vote -
Weave should have their own full office dental software!
Create your own dental software, such as dentrix, curve.
1 vote -
Take is back to where we were at on older Overdue Patient list
Take us back to where we were on ALL the overdue patient lists. I know the newer ones do, but the older ones don't.
1 vote -
A selection of pre-made holiday greetings
It would be nice if there were a set of simple Holiday Voicemail and VMO greetings pre-recorded that an office could use if they didn't want to/couldn't record their own.
1 vote -
Settings: Mute Notifications
It would be great if you could turn the chimes on or off for team chat and other notifications. It's nice to have them, but sometimes staff play music for procedures and the chime interrupts spotify and they have to scrub out and restart the music each time. They unfortunately can't just mute their sound, as then the music would also be muted.
Thanks!
1 vote -
messages navigation
From a user via Weave Academy feedback:
"i hate the fact when i click on a pt. and i go back to the message page it goes back to the top off the page i would like to have it on the person i was looking at"
1 vote -
Extend log in settings to 10 hours
Extend log in settings to 10 hours instead of 8 hours.
1 vote -
Attach 2 statements on a Text to Pay Link
Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.
1 vote -
Payment Invoice tells weather swipe or keyed in payment
It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.
1 vote -
Support/Extension for Weave Unify Clients
When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.
1 vote -
WEAVE PHONE/TEXT ISSUE NOT EFFIECENT
Since the most recent update, texting both mom and dad on Weave is no longer efficient. Before all you had to do was click on the main contact and then click the center circle to access everyone in the family. Now you have to click the center circle(custom contact), hit that circle again-it will now say(patient profile), then hit overview, then click on the "other" parent. Efficiency is key when you're understaffed, all this extra clicking to access information is absurd. Please change it back to how it used to be. This update makes it twice as complicated.
1 vote -
Online forms
When patients fill out the online forms and some of their personal information changed, weave should not update that in the system. If the patient makes a mistake on spelling, DOB, address or phone number can really make for a mess with insurance, getting InTouch with the patients or sending out statements. I would rather update it myself.
1 vote -
Online forms
When weave sees a patient has not been in for 6 months to a year paper work should be automatic text to them. The previous system we used would do that for us and it save a ton of time when getting paper work out to the patients.
1 vote -
Canadian credit card payments
I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.- Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
1 vote
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