Desktop App
1146 results found
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User reports
I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....
4 votes -
Weave Portal Needs Major Help
Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who?…
4 votes -
WEBPT Integration
I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.
4 votes -
Analytics too basic
Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.
3 votes -
New Integration: OpenEMR
My office uses Weave, and we love it. The only setback is that it currently does not integrate with OpenEMR. Integrating with OpenEMR would make our lives and jobs so much easier. I hope you really consider integrating with OpenEMR. Thank you
3 votes -
"Rescheduled Appointment" Reminders
Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.
3 votes -
middle name
Please add patient middle names so that we can differentiate between patients that have the same name. When I'm looking at our Eaglesoft software, it includes a middle name and if I had the middle name in Weave, I could differentiate without having to go into the patient's chart to find out their age.
3 votes -
reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
3 votes -
Schedule on App
When working on the schedule on the app, it would be best after clicking on a pt name, texting/calling them, and then going back to the schedule, to return to the same time on the schedule you are working on rather than it defaulting to the start of the day. Waste of time scrolling back to the time you need to work on.
3 votes -
Need ability to see who has opened/viewed faxes, and maybe comment box to keep track of status if needed
We need the ability to see who has opened/viewed faxes. It would also be helpful to allow notes to be made in the fax folder, or maybe a box to mark when requests are completed. This will make it easier to keep track of which fax is waiting on records to be faxed back, or if something else is going on that needs to be followed up on.
3 votes -
Scheduled individual messages
Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.
3 votes -
Confirmed via Weave
When patients confirm via weave, notate in appt "confirmed via weave"
3 votes -
Recall Email Reminders Action Button
The Action button for Recall Email Reminders says: "Contact Me" and there is no way to change what that says. This should be able to be changed especially because "Contact Me" doesn't sound very professional.
3 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
online scheduling Eaglesoft is useless
As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.
3 votes -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
3 votes -
Vet recall improvements
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
recall remindersWhat pain points/suggestions does the office have?
Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
1. As the message is going on on the same day, only one patient is being notified of vaccines due.
2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…3 votes -
Spanish support
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Auto Reminders: Spanish RecallWhat pain points/suggestions does the office have?
The office would like the timing to not be written in English, but in Spanish.
It currently reads: "Nuestro sistema muestra que está 10 days overdue para una cita."
Instead, they would like it to read: "Nuestro sistema muestra que está 10 dias de retraso para una cita."3 votes -
Online Scheduling
we want the online scheduler to recognize the availability on the operatories, it is how we delegate and differenciate appointments to our providers outside of marking the provider name on the appointment; which seems to be confusing your system. Operatories would make this process way easier and more efficient
3 votes
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