Desktop App
1155 results found
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Online Forms Link
Help make forms online patient forms link available for multiple submissions.
The link seems to be patient specific, therefore can only be used once. We schedule multiple family members on the same day. We are having to send multiple messages, often to the same mobile number. For a family of 4-5 it is very inconvenient.
Additionally, it would be nice to customize/edit the outgoing message for online forms.
2 votes -
Auto text from phone tree
Voicemail phone tree: If you are calling to schedule.... press #.
A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
A text goes out to the number called from that is preset.1 vote -
Search Feature to find a call by # or name.
We would like to be able to search placed and missed phone calls by the # or patients name, instead of having to scroll through the entire list and not seeing the call. Also, there seem to be some bugs still where certain calls are not showing up at all. These changes/fixes would be very much appreciated.
2 votes -
User Invite Link Expiration Notice
Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.
1 voteThank you for submitting your feedback!
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Employee Schedule
It would be great to have an employee calendar that we can all make changes to in order to track who is working which days. That way if a trade is needed or a replacement is needed it can be posted or our office manager can be notified of a change in the daily schedule of employees. This would be super helpful for vacations as well.
3 votes -
update recall date in compulink
We would love to have weave update compulink recall date.
4 votes -
Alternate Weekends
Being able to set a schedule on Saturdays for our offices. One office is open on the 1st and 3rd Saturdays of the month and another office is open the 2nd and 4th Saturdays of the month.
1 vote -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote -
Appointment Request Notifications On Cellphone App
I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!
1 vote -
Payment Input
Hello i thik there should be some type of way that you can input what a patent paid for when they check out
1 vote -
Messenger App
I was informed by our IT company that Dentrix/Henry Schein aka the Evil Empire is going to no longer support their in app Dental Link messenger. Please consider offering a way using your messenger on workstations that don't have phones associated with them. Thank you!
1 vote -
User reports
I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....
4 votes -
Payment User IDs
When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.
2 votes -
Phone issues
Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.
1 vote -
After hour calls
We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…
1 vote -
ACCURATE MESSAGE/CALL HISTORY
Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.
1 vote -
Mobile App User History in Admin
It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!
2 votes -
Billing Ideas
It would be really nice if when payments come in they would be different colors if they are paid in office or paid via text. Or even have two different areas for those payments to keep them separated more easily since they are different fees.
Also, It would be nice to have a place to mark that it was posted on the actual app and not just in the Admin Portal. The Admin portal is nice for End of month, but it would be nice to have it on the app for a daily check for staff not just managers/owners.
3 votes -
easy button for Forms right on app
I think on the text messages that there should be a button that can be clicked to send forms via text and it will create a link for the patient to click on from that text message. And also give an option what for to send. It would make thins a lot easier doing it right from the weave app instead of going into the portal just to send.
3 votes -
Weave Widget Conversion Tracking
Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.
1 vote
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